Sales Support & Merchant Service page is loadedSales Support & Merchant ServiceApplylocations: Austria - Vienna - Rivergatetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0003926Purpose of the roleThe holder of this position is a supportive role to the sales team and merchant service. Supporting smaller merchants that can be managed by phone as Telesales (300 merchants). This position covers the overflow of merchant service tasks and covers additional merchant service tasks currently handled by other departments.ResponsibilitiesSales Support & Merchant ServiceGeneral merchant service tasks: Ability to cover basic merchant service tasks such as the merchant hotline, email merchant requests, MNA usage (contracts, stop lists, chain management, etc.).Debt management: Sending reminders to merchants, debt collection calls, follow-up emails.Customer service: Communication with the customer service team in Bratislava to resolve requests from travelers.Kiosk support: Coordinating operations and IT of kiosk located in Austria.Support to sales: Supporting merchants via phone or email – approximately 2 contacts per year per merchant.Recovery: Support of recovery of forms – especially collection of invoice copies.CRM: Accurate use of CRM programs (Salesforce & MNA).General office support: Processing ad hoc tasks in the office as needed (for example, sales meetings, external visits, etc.).Main KPI’sDebt collection success.Reject recovery.Number of points of contact to merchants.Competencies / Skills / Qualifications and Education RequirementsGerman speaker (native proficiency level is a must).English B1/B2.Background in customer service preferred.Passion for technology.Skilled in Office 365 (Outlook, Word, Excel).Min. high school education.Result orientation, ability to reach targets.Ability to plan and prioritize.Ability to use creative solutions to solve problems.Gemäß österreichischem Bundesgesetz sind wir verpflichtet, das Mindestjahresbruttogehalt nach dem jeweiligen österreichischen Kollektivvertrag für diese Position bekannt zu geben, welches €33.168,52 brutto jährlich beträgt. Global Blue garantiert ein attraktives, wettbewerbsfähiges und leistungsgerechtes Vergütungspaket, das sich an Ihren fachlichen und persönlichen Qualifikationen sowie an marktgerechten Gehältern orientiert und daher deutlich über dem angegebenen Minimum liegt!About UsAt Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
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