Job ID: 2910481 | Amazon Development Center (Romania) S.R.L. - A91
The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. We are seeking System Development Engineers with experience in software/system engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.
Responsibilities include:
1. Working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated.
2. Driving smaller-scope development projects and building custom tools.
Key job responsibilities
1. Technical Support and Problem Resolution
• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication
2. Software Development and Maintenance
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications
3. System Operations and Monitoring
• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports
4. Team Collaboration and Knowledge Management
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross-functional teams to improve operational excellence
5. Product and Service Ownership
• Take ownership of digital products or system components
• Ensure adherence to service level agreements (SLAs)
• Coordinate customer notifications and workflow management
BASIC QUALIFICATIONS
* Bachelor's degree in Computer Science or related area
* Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C# or Rust
* Experience with distributed systems at scale
* Experience in automating, deploying, and supporting large-scale infrastructure
* Experience with Linux/Unix
* Experience with CI/CD pipelines build processes
PREFERRED QUALIFICATIONS
* Master's degree in Computer Science or related area
* Experience with PowerShell (preferred), Python, Ruby, or Java
* Experience working in an Agile environment using the Scrum methodology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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