Job Description - ERP Specialist (Travel & Meetings)(P3) (2025/0052 (194285))
Organization
MTIT-AIPS Management Section
Primary Location
Job Posting
: 2025-01-16, 2:58:10 PM
Closing Date
2025-02-04, 10:59:00 PM
Duration in Months: 36
Contract Type: Fixed Term - Regular
This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.
Organizational Setting
The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment.
The IAEA's Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contracts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and support for the AIPS system in collaboration with business process owners.
Main Purpose
The ERP Specialist (Travel & Meetings) is a member of the AMS and reports to the ERP Specialist (Travel & Meetings) P4. The ERP Specialist (Travel & Meetings) provides Oracle techno-functional support and leads the development, testing and deployment of the Oracle custom applications, portals and its interface(s) with AIPS applications. The incumbent applies technical knowledge of Oracle Applications and Oracle Development tools to support, design, build, test, implement and maintain modifications of the AIPS ERP system, aimed at improving business processes and systems to meet organizational needs.
Role
The ERP Specialist (Travel & Meetings) is:
1. a functional knowledge expert, providing solid knowledge and guidance of Oracle ERP technology principles and best practices;
2. a technical knowledge expert in troubleshooting and maintaining the custom applications developed using Oracle technologies such as ADF, OAF, and WFs;
3. a knowledge expert in building and maintaining the web portals and necessary infrastructure & security requirements;
4. an expert in troubleshooting and providing support for the integration techniques/standards such as middleware platforms, XML, ODI, SOA;
5. a facilitator, soliciting inputs from other specialists including the implementation partner.
Functions / Key Results Expected
1. Provide AIPS Travel and Meetings functional and technical application support in resolving all the issues arising out of integrations and interfaces with other AIPS applications as well as with third party applications.
2. Resolve application service requests (incidents, problems, work requests) and identify business process improvement opportunities. Provide system solutions and lead them in implementation.
3. Liaise and coordinate all the relevant stakeholders (including Vendor resources), to support in building enhancements and finding permanent solutions to maintain a stable and efficient application.
4. Prepare functional and technical design documents of the assigned change requests and perform unit testing on the solutions developed.
5. Provide techno-functional support to resolve the issues arising out of Procure 2 Pay cycle, and Hyperion Planning related to travel and meetings domain and cross-functional domains. Support and implement any future upgrade projects.
6. Manage configuration of live ERP modules, manage ERP enhancement projects, and implement application change requests (new features, new RICEFW components, configuration settings, modifications to existing features).
7. Contribute to the development and implementation of user support and training modules and manuals and support training team in smooth execution of training.
Planning and Organizing
Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.
Communication
Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.
Achieving Results
Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.
Teamwork
Actively contributes to achieving team results. Supports team decisions.
Client Orientation
Helps clients to analyze their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.
Commitment to Continuous Process Improvement
Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyzes processes and procedures, and proposes improvements.
Technical/Scientific Credibility
Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.
Required Expertise
1. Function: Information Technology - Oracle
Name: Oracle ERP Technical
Intermediate knowledge in supporting Oracle (EBS & Fusion) Procure to Pay modules (Oracle Financials, Oracle Purchasing) and reasonable knowledge on Oracle Grants, Oracle HCM and Hyperion.
Asset Expertise
1. Function: Information Technology
Name: Information Security
Strong knowledge of secure coding techniques and information security.
Qualifications, Experience and Language Skills
1. Bachelor's Degree - University Degree in Management, Accounting, Information Technology or related area.
2. Other - Internationally accredited IT Infrastructure Library (ITIL) certificate would be an asset;
3. Other - Internationally accredited Project Management certification such as PMP or PRINCE 2 would be an asset;
4. Minimum 5 years of progressively responsible experience in post go-live support (troubleshoot complex issues, test system patches and conduct regression tests) for an enterprise scale solution - Oracle E-Business Suite.
5. Minimum 3 years of hands-on experience working with Oracle technologies, especially PL/SQL, in troubleshooting, debugging, providing code and data fixes in custom applications and integrations.
6. Minimum 3 years of experience in troubleshooting, debugging, and fixing:
• OAF and workflow technologies,
• Oracle applications open interfaces and APIs.
7. Minimum 3 years of experience performing business analysis, designing, and implementing solutions.
8. Minimum 3 years of experience in maintaining and documenting the configuration of live Oracle ERP modules and its related changes.
9. Minimum 3 years of experience in managing ERP (EBS & Fusion) projects/enhancements.
10. Experience working with and managing contractor resources including offshore resources.
11. Knowledge in Travel and Meetings domain, with good understanding of the requirements in the international public sector is an asset.
12. Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
Evaluation Process
1. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
2. Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.
Appointment Information
1. Appointment is subject to a satisfactory medical report.
2. Staff members may be assigned to any location.
3. Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
4. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
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