Technical Marketing & Development Hygiene Manager, Nonwovens
The Technical Marketing & Development / Technical Customer Service Hygiene Manager, Nonwovens serves as the primary technical point of contact for major feminine hygiene brands. Centralized knowledge of their specific needs is maintained, and classical technical customer service work with high customer intimacy is undertaken. The role involves supporting and advising customers in idea incubation leading to novel products, implementing new fiber innovations, and monitoring upcoming developments in the nonwoven equipment market.
Key Responsibilities:
* Providing support to primary and secondary customers on various topics, such as: offering input on technical and quality requests, organizing and participating in trials, coordinating complaints, and verifying & introducing new developments.
* Collaborating with Sales/KAM colleagues to provide technical support for external partners and conducting market, customer, and competitor analysis.
* Supporting colleagues in Production and Quality departments in handling internal and external audits, carrying out market inquiries, and managing complaints.
* Collaborating with the Nonwovens Innovation Centre and Business Development team, leading business partner-related developments and offering support for technical or product-related requests.
* Planning and executing internal and external trials to support customers in fiber development & implementation and responsible for relationship management with machine & fiber manufacturers, and monitoring the nonwoven machinery market.
Ideal Candidate Profile:
* A degree in Textile/Nonwoven Technology or Engineering.
* Several years of professional experience in the textile/nonwoven industries, preferably in nonwoven manufacturing.
* 3+ years of experience with direct customer contacts.
* Good negotiation skills, and experience of negotiating in a range of different cultural environments.
* Advanced knowledge of nonwoven technologies, substrates, manufacturing, and costing.
* Proficiency in SAP, Microsoft Office & CRM.
* Fluent in English, both spoken and written (ALTE Level 3).
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service, Business Development, and Marketing
Industries: Chemical Manufacturing, Manufacturing, and Paper and Forest Product Manufacturing