Austrian Registered Nurse Remote Position
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Direct message the job poster from TalentWorldGroup Plc.
Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
Position Overview:
We are seeking Registered Nurses located in Austria with an active RN license (from Austria) to work for our premium International client in the medical field.This is a fully remote/work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.
Key Responsibilities:
* Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
* Serves as a telecare clinical contact for patients, clinical staff, and internal team members (i.e. within the employers organization or the clients organization).
* Addresses escalations from Level 1 technical services team members, acting as a backup for Technical Services Supervisors.
* Adheres to all environmental, health, and safety SOPs, equipment policies and procedures, including any department or organization specific requirements.
* Serves as a liaison between customers, the employers staff members, and clients staff members.
* Identifies and assists in implementing any changes necessary to manage the accuracy of information within online platform(s), troubleshooting trees, and any other reference or guide materials.
* Seeks enhancements to improve customer experience, equipment reliability and treatment quality.
* Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
* Receives unscheduled inbound calls from telecare patients and clinical collaborators.
* Ability to analyze and use data analysis tools.
* Understands trends for treatments sourced from treatment platform and can decipher clinical root causes, user root causes, or product root causes for treatment deviations.
* Shares relevant call information with appropriate stakeholders and documents call outcomes appropriately.
Training Program:
* Seven weeks of paid training.
* Training covers technical support and treatment analysis.
* Training is fully remote/work-from-home.
Why Join Us?
* Work from the comfort of your home.
* Hourly rate during the training is 22 Euros.
* Hourly rate after completion of the training is 22 Euros.
* Opportunity to be part of a revolutionary and multicultural company.
* Continuous professional development and support.
Application Process:
If you are a dedicated and compassionate Registered Nurse with a valid license from Austria, we encourage you to apply quickly. The training program begins soon, and we are eager to welcome you to our team.
Requirements:
* You are currently living in Austria.
* Active RN License (BSc or other diploma from a nursing program).
* 2-4 years contact center or customer service experience (preferred, not required).
* Experience with dialysis therapy (preferred, not required).
* Excellent verbal and written communication skills in both German and English.
Internet and Hardware Requirements:
* Internet: Broadband connection with Ethernet-based LAN, 50 Mb/s speed from local ISP.
* Processor: Intel Core i5 or higher/AMD 5 or higher.
* RAM: 16GB RAM.
* Storage: 120GB SSD.
* Headset: Wired USB.
* Operating System: Windows 10 or higher.
Benefits:
* Home-based working with a competitive salary.
* Project-based opportunities.
* Long-term cooperation agreement.
* Career development.
* Gamification program (make more money, get holiday paid hours).
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Outsourcing/Offshoring
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