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Job overview
* Immediate start
* EURES flag This EURES flag means that the employer is particularly interested in recruiting workers from other European countries
Working languages: German
Job sector: Other retail sale in non-specialised stores
Work schedule: Full-time
Contract type: Contract to hire
Job details
1 CUSTOMER CARE EXECUTIVE (m/f/x) * Fulltime (40h per week)
* Bilingual - English and German
JOB SUMMARY:
As a Customer Care Executive, you will be the first point of contact for our customers, providing exceptional service in both English and German. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your role will involve written communication, and you will play a crucial role in maintaining positive relationships with our diverse customer base. You will also work closely with our supplier partners, particularly in the areas of carrier services and returns management.
KEY RESPONSIBILITIES:
* Customer Support: Provide high-quality support to customers via email in both English and German.
* Issue Resolution: Handle customer complaints, questions, and feedback, ensuring timely and accurate resolutions.
* Order Management: Process orders, returns, and exchanges, and ensure proper documentation and communication.
* Supplier Collaboration: Work closely with carrier and returns partners to ensure the efficient and timely processing of shipments, returns and resolving any issues that may arise.
* Product Information: Provide detailed product information and guidance, ensuring customers make informed purchasing decisions.
* Follow-Up: Follow up with customers as needed to ensure satisfaction and resolve any ongoing concerns.
* Database Management: Maintain accurate and up-to-date customer records in the system.
* Team Collaboration: Work closely with other departments (e.g., IT, Logistics) to ensure a seamless customer experience.
* Feedback: Collect and report customer feedback and suggest improvements to enhance the customer experience.
KEY REQUIREMENTS:
* Fluency in English and German (both written and spoken) is a must.
* Previous experience in customer service or a similar role (preferably in a bilingual environment).
* Excellent communication skills and the ability to articulate information clearly and effectively.
* Strong problem-solving abilities and a customer-first mindset.
* Ability to handle high-volume customer interactions while maintaining a calm and professional demeanor.
* Proficient in using customer support software and tools (e.g., Zendesk).
* Attention to detail and a strong organizational ability.
* Positive attitude and a passion for delivering exceptional service.
* Experience working with external supplier partners, particularly in logistics or returns management, is a plus.
Desirable Skills:
* Knowledge of additional languages is a plus.
* Experience with e-commerce platforms (e.g., Shopify).
* Ability to work well under pressure and in a fast-paced environment.
* A solution-focused approach.
* Familiarity with the apparel/nutrition industry is a bonus.
* Multitasking ability: Comfortable managing multiple tasks simultaneously and prioritizing effectively in a busy environment.
* Data analysis skills: Ability to interpret customer feedback or data to inform decision-making and improve customer care processes.
* Adaptability: Capable of adjusting to new systems, processes, and customer needs with ease, maintaining a positive attitude.
YOUR BENEFITS WITH US:
* A unique success story
* Excellent promotion prospects
* Fantastic employee discounts across all our products
* Flexible working hours
* Modern working conditions in one of the newest office buildings
* Bonus payments
* Personal development
* Working directly with the founders
* An international dynamic team
* Company owned gym
* Unforgettable corporate events
* Office canteen with freshly cooked meals
* Free coffee & snacks
APPLY NOW
We are looking for passionate individuals who are eager to contribute to creating an outstanding customer experience. If you are bilingual, enjoy problem-solving, and have a dedication to customer satisfaction, we would love to hear from you:
jobs@womensbest.com
www.womensbest.com
Remuneration
Remuneration basis: Fix base paid Salary From Up to (Initial rate of compensation)
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