Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!Ball is thrilled to receive Newsweek''s 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.Position Overview:Provide comprehensive technical and quality service by supporting our customers. Additionally, support Ball Sales, Quality, and Manufacturing for a successful business and relationship. You will coordinate, support, and be present on site throughout the manufacturing of products, from production to filling, whether for trials or standard products. This includes the evaluation of processes from both a technical and quality perspective to improve and strengthen the business. Ensure a strong relationship between the customer and Ball.Key Responsibilities Include:Accompanying production and new product development: Provide support and advice during production, filling, and follow up processes regarding technical and quality topics.Support and consult our business partners: Ensure excellent customer service, including complaint management and quality.Interface & coordination: Collaborate closely with internal departments and coordinate communication with our customers.Process improvement: Internally coordinate improvement measures based on customer feedback.Project support: Provide technical support and assistance in the implementation of projects. Contact customers regarding quality issues and visit them when required.Identify possible best practices impacting quality, service, and economic performance.What Are We Looking For?Technical background and at least two years of professional experience (in the food sector, filling processes, packaging production, etc.)Excellent communication skills: You are able to find the right words in complex situations and are a patient listener.Willingness to travel: You are willing to dedicate up to 60% of your working time to national and international business trips.Proficient in MS Office applications and other PC skills.Languages: Fluent in German and English (B2 level or higher).Quick thinking with a good understanding of complex relationships.Ideally, experience in quality management, such as Lean or Six Sigma Engineering, or another technical degree.Beneficial: Prior experience in Quality, Technical Project Management, or Technical Management, preferably in the packaging/filling/food industry.We Offer:An independent and varied area of responsibility with the latest technical standards.Individual onboarding and mentoring.A very good working atmosphere in a dynamic, self directing team.An attractive, future proof company with continuous growth and development opport