We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
TP contract: 6 months
Onsite: 5 days work from office
RESPONSIBILITIES OF DESKTOP SUPPORT SPECIALIST:
* Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
* Act as the initial point of contact for all computer and system related concerns from clients or other employees
* Assist management in creating training materials pertaining to computer troubleshooting and usage
* Organize and file documentation pertaining to warranties and instructional guides for computer hardware
* Maintain a working log detailing all required system updates, as well as the date of completion
* Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
* Resolve technical issues related to network interruptions
* Install and configure computer systems and applications within the company
* Scheduled travels to other offices as per business requirements.
Technical knowledge:
* Windows & Mac operating system knowledge
* Advantage if Linux knowledge is present. Not mandatory
* Good knowledge on rebuilding Mac and Windows
* Good knowledge about basic Windows and Mac troubleshooting
* Should have knowledge in hosting virtual meetings
Seniority level
* Associate
Employment type
* Contract
Job function
* Consulting
Industries
* IT Services and IT Consulting
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