Seniors Living Coordinator & Systems Lead
Permanent Full Time
South Perth, WA
RAAFA has an exciting new opportunity for an experienced Senior's Living Coordinator and Systems Lead to join our team on a full-time basis!
Our organisation is nearly 100 years old and built on foundations of care and support, core values that still stand strong throughout all our services today. To this end, we are proud of our heritage, the services we deliver and our people!
Our core values of Respect, Care and Honesty underpin who we are, our behaviours and how we operate, we call this The RAAFA Way! We have an amazing culture, led by our people who make a real impact to the lives of those we care for every single day.
As the Senior's Living Coordinator and Systems Lead, your role will see you focus on providing technical competency in collaboration with various stakeholders to effectively maintain systems and data within our internal systems. This role will allow you to showcase your high level of administration skills and actively use your initiative to identify issues and practice advanced problem-solving skills to achieve satisfactory outcomes.
Benefits to you:
* Salary packaging – as a non-profit organisation, you can salary package up to $18,549!
* Free onsite parking – all sites have free onsite parking with plenty availability!
* Employee Assistance Program – Access confidential counselling services for personal or work related issues!
* Employee Referral Program – earn bonuses for recommending friends!
* Discounted Services – including health insurance and gym membership!
* Corporate Zoo Membership – Visit Perth Zoo for free!
* Supportive culture – be welcomed into an organisation that provides a supportive, friendly and positive culture within all of our staffing groups!
The role and you:
* Lead and coordinate meetings with all stakeholders (internal and external), draft agendas and take accurate and detailed minutes for various meetings.
* Initiate and lead on identified meeting actions with relevant parties, prepare relevant communiques, following feedback and discussions and manage meeting folders to ensure information is current.
* Work in partnership with Finance to prepare and submit business reports.
* Support in collation of ad hoc surveys/audits required for reporting to Senior Management as required.
* Partnering with our Marketing Team to be the lead communication conduit for RAC and Retirement Living, residents and families.
* Draft communications and letters as required and proofread and format communications for General Managers.
* Support the General Manager and Project Manager in any project management as required.
* Coordinate policy and procedure updates and associated documents & Support Quality and Compliance in managing the CDMS.
* Provide support, co-ordinate, organise and maintain effective filing systems.
* First point of contact for resident feedback, acknowledging complaints, advising on feedback process and referring to relevant person to action.
* Undertake other tasks as directed by each General Manager.
* Comply with all RAAFA Aged Care and Corporate Policies and Procedures to ensure a safe and secure environment for staff, residents and visitors.
About you:
* Advanced Certificate or Diploma in Business Administration is desirable.
* Excellent knowledge of the Microsoft suite tools, including medium to advanced excel skills.
* Ability to build well-developed relationships and utilise client liaison/customer service skills to build and maintain effective relationships.
* Experience in providing high level support to multiple senior stakeholders.
* Demonstrated technical competency to effectively maintain systems and data.
* Ability to support in the delivery of high-quality coordination services in planning of meetings, communications, projects, reporting and initiatives.
* Competency to manage multiple competing priorities and work with minimal supervision.
* Highly developed administration skills to prepare documentation and plans and provide general administrative support to maintain smooth daily operations.
How to apply:
* Update your resume
* Be eligible to work in Australia
* Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
* Be up to date with your COVID-19 and flu vaccinations
RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date.
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