Branch Manager Ocean Freight
We are looking to recruit a Branch Manager for our Ocean Freight Forwarding division with an Austrian scope. The successful candidate will be responsible for Customer Satisfaction and Operational Excellence, as well as the achievement of optimum profitability.
Key Responsibilities:
* Customer satisfaction & Operational excellence: Responsible for execution of standard operational processes, ensuring proper process interfaces, and communication with concerned parties for improvement. Escalation contact in case of issues/problems and ensure corrective/preventive actions.
* Business Development: Coordinate implementation of new business with Sales, ensure local sales development, retain and develop branch accounts.
* Management: People and team-management (staffing, development, discipline, etc.) for local teams, ensuring proper interfaces Sales - Operations. Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level), ensuring alignment with Product Managers, Sales Manager, and Finance.
Requirements:
* 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence.
* Minimum 5 years' experience in management with P&L responsibility.
* Successful management of all key stakeholder relationships including shareholders and external government agencies.
* Advanced knowledge of logistics process and security procedures and protocols.
* Strong negotiator and a self-starter with the ability to adapt to stressful environments.
* Strong leadership skills and the ability to motivate, develop, and encourage others to positively contribute to business goals and objectives.
* High level analytical, conceptual, and problem-solving skills.
* Strong commitment to client service excellence with the ability to build solid relationships.
* Fluency in German and English is mandatory.