Responsibilities:
1. Offer technical support for machine maintenance/repair to dealers and customers.
2. Track and manage the adaptive improvement and quality improvement of the products.
3. Help dealers/customers verify the parts numbers and provide technical solutions.
4. Manage the service capabilities of the dealers, including evaluation and improvement.
Supports for Machines Sales:
1. Manage the machine registration in the system.
2. Deliver training to end customers and conduct customer service visits.
3. Pay attention to customers’ demands for aftersales of machines and collect service policies from competitors.
Other Works Related to Aftersales:
1. Degree of education: college or above, major in mechanical engineering or related field.
2. At least 5 years of working experience in the construction equipment industry and familiarity with CE users in Australia.
3. Experience in machine maintenance and repair, including wheel loaders, excavators, rollers, motor graders, etc., with the ability to troubleshoot failures.
4. Good language and communication skills, interpersonal skills, and proficiency in Office software.
5. Possess a motor vehicle driving license and skills for operating loaders, excavators, road rollers, or graders.
6. Willingness to accept frequent business travel within Australia and occasional overseas travel.
If this sounds like you, please apply ASAP! For a confidential chat, contact: hr@youroads.com
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