The netcup team wishes you merry Christmas and a happy new year.
Be Yourself - Because that’s how we want You to be
We can, we want and we are also entitled to - because we are a team of highly motivated and qualified employees who are as passionate about inspiring customers as we are about working on technical solutions. And that makes us unique! If you want to take yourself and our products further, then come to us and shape the future of netcup!
Position Details
As of now | Full-time | Vienna, Graz, Klagenfurt, Karlsruhe, Remote
Your work will enhance the web hosting platforms of netcup and Anexia, supporting hundreds of thousands of domains. You are comfortable engaging with customers? Additionally, you are an expert in Linux with experience in web hosting? Perfect! This position is fully remote, though you're welcome to visit one of our offices as often as you like. Sound like a fit? We’d love to hear from you!
#PROFILE
* Operation, installation, configuration, and maintenance of web hosting systems based on Linux and Plesk for netcup and Anexia
* Implementation of improvements to optimize the customer experience
* Ensuring operational stability and quality
* Close collaboration with colleagues and customers of netcup, indirectly impacting the services of tens of thousands of users
* Support in incidents: error analysis, resolution, and sustainable prevention
* Technical handling of incoming customer inquiries (focus on web hosting, primarily written communication)
#WANTED
* Completed education or professional experience in a comparable IT-focused role
* Expert-level Linux knowledge (preferably Debian/Ubuntu or their derivatives)
* Proficiency in scripting languages (e.g., Bash, Python)
* Familiarity with automation tools (e.g., Ansible)
* Experience with the Plesk hosting panel, particularly in conjunction with automation tools (e.g., CLI tools), is a plus
* Strong troubleshooting, documentation, and analytical skills
* Systematic and analytical thinking paired with a solution-oriented and independent working style
* Team-oriented, with a strong customer service and client-focused mindset
* Excellent German and good English language skills
#WHAT WE OFFER
We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...
Have we sparked your interest?
We look forward to your expressive application!
Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.
Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.
Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.
Part of the Anexia Group with over 400 employees and 6 office locations worldwide.
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