Customer Service Delivery Manager - Support Centre
Empower Teams to Deliver Unparalleled Customer Experiences
* Locally owned WA retailer
* National store portfolio with strong e-commerce platforms
* Inspire, lead, and develop a dynamic customer-focused team
Join a passionate team dedicated to excellence in customer service and operational success, both in-store and online.
About the Company
Our client is a family-owned, leading kitchenware and homeware retailer in Australia, known for inspiring a love of cooking and delivering exceptional service. With a growing national presence and an innovative approach to e-commerce, they are seeking a skilled Customer Service Assistant Manager to support their journey of delighting customers and empowering their team to exceed customer expectations.
The Role:
* Lead, influence and support your team to exceed customer expectations.
* Develop and grow your team’s capabilities to achieve long term retention.
* Effective roster management to meet diverse trading patterns while optimising costs.
* Review and manage response rates on all queries and escalate where appropriate.
* Evolve efficiency processes to lift productivity and support growth.
* Hands on leadership role with a collaborative and inclusive approach.
* Building relationships with internal and external stakeholders.
* Exceeding customer expectations via all touch points.
What you will Bring:
* Experience in leading and developing customer service teams in retail and e-commerce settings.
* Exceptional communication and interpersonal skills, with a focus on customer-first solutions.
* Passionate about team development, engagement and retention.
* Strong organisational and analytical skills to manage multiple priorities and improve efficiencies.
* Hands-on experience with reporting metrics and ERP systems.
* A well organised manager with a desire to continually improve processes.
* A genuine, approachable leadership style.
What you will Receive:
* Competitive salary of $90k+Superannuation
* Work in a supportive & inspirational business with an authentic, people-first culture.
* Structured onboarding and ongoing training to set you up for success.
* Access to outstanding product discounts.
* Career growth and development opportunities.
How to Apply
If you are a proactive leader passionate about creating exceptional customer experiences, apply today! For any questions or a confidential conversation, call Elissa on 0484 614 160.
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