Regional Community Manager - Expression Of Interest
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Seasons Living is a privately owned retirement living and aged care provider. We have various locations across Queensland and are looking for the best people to help grow our business and make a difference as we create safe, vibrant, and caring communities, where people can age with independence, comfort, and grace.
About the Role
Seasons Living is currently seeking Expressions Of Interest for the Regional Community Manager (RCM) position.
Through exceptional leadership the RCM is accountable for providing leadership, support, and mentoring to our Community Managers. Reporting to the Chief Executive Officer you will be responsible for a portfolio of communities (retirement living and rentals).
You will ensure the achievement of key performance indicators, operational excellence, and compliance. Furthermore, you will play an integral role in working with our Community Managers to foster and develop a culture of continual improvement that ensures Seasons communities are safe, compliant, and providing exceptional resident experiences.
You will also support Seasons to evolve through effective change management with the goal to further enhance and grow our business. This includes project work, helping to launch new communities, business initiatives and/or reform changes.
The role requires experience with managing large teams, recruitment, training, dispute resolution, project management, work health and safety and financial reporting and analysis.
While this role is Monday to Friday, from time-to-time support may be needed for a 7 day a week, 24/7 business, taking after hour calls and/or supporting with critical situations.
Core Responsibilities
* Provide leadership, mentorship, and support to Community Managers.
* Ensure achievement of KPIs, operational efficiency, and compliance across communities.
* Foster a culture of continuous improvement to enhance resident experiences and safety.
* Lead and manage change initiatives, launch new communities, and oversee business reforms.
* Ensure compliance with HR policies, enterprise agreements, and mandatory training.
* Address and resolve resident complaints and feedback effectively.
* Ensure community safety, presentation, and adherence to WHS requirements.
* Conduct audits to ensure compliance with quality management systems.
* Support managers in achieving KPIs and driving business improvement projects.
* Monitor and interpret data from surveys and feedback to identify trends and risks.
* Implement corrective actions and continuous improvement plans across portfolios.
* Participate in company or legislative audits, reporting on community performance.
* Manage profit and loss across communities, ensuring budget compliance and efficiency.
* Collaborate with Finance and CEO for forecasting, expense management, and growth strategies.
* Drive business growth through occupancy strategies, sales, and marketing support.
* Lead or contribute to projects aimed at enhancing services, launching communities, or streamlining operations.
* Oversee hospitality services, ensuring food quality, cost efficiency, and resident satisfaction.
Top Skills
* Excellent project and time management capabilities.
* Passion for collaborating with others and making a difference.
* Excellent communication, interpersonal, problem solving and organisational skills.
* Proven ability to develop strong relationships with a range of stakeholders.
* Ability to coordinate tasks, set priorities and work to timelines in a changing environment.
* Demonstrated background in a leadership role, which supported collaboration and creating high performance team.
Capabilities
* Leads: Aligns the team and stakeholder to work as one.
* Curious: Keen to be a lifelong learner; draw on others' experience to keep growing self.
* Gets Stuff Done: Breaks things down, organised, collaborates to deliver, asks questions.
* Decisive: Knows what is needed, makes clear decisions.
* Communicate: Gets to the matter to simplify the complex; listens and asks questions.
* Commercial: Uses sound financial business judgement.
* Personal Attributes: Humility, caring, self-aware, authentic, and driven.
Requirements
* Due to the 24/7 nature of the business, it is reasonable to expect that Seasons employees may be requested to work on a public holiday. Where an employee has been allocated a public holiday to work, this is a request, not a requirement.
* Tertiary qualification in hospitality, leadership, human resource, or management.
* 10+ years leadership experience managing teams, projects, and budgets.
* Excellent computer and IT skills, including Office, Excel, Word, Microsoft Teams.
* Current national criminal check.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Community Manager?
* Do you have a current Police Check (National Police Certificate) for employment?
* How many years of people management experience do you have?
* Have you worked in a role which requires a sound understanding of OH&S/WHS?
* What's your expected annual base salary?
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