Job Description
Your work will significantly impact the web hosting platforms of netcup and Anexia, supporting hundreds of thousands of domains.
Key Responsibilities
* Ensure the operation, installation, configuration, and maintenance of web hosting systems based on Linux and Plesk for netcup and Anexia.
* Implement improvements to optimize the customer experience.
* Maintain operational stability and quality.
* Collaborate closely with colleagues and customers of netcup, indirectly affecting the services of tens of thousands of users.
* Provide support in incidents: error analysis, resolution, and sustainable prevention.
* Handle technical aspects of incoming customer inquiries (focus on web hosting, primarily written communication).
Requirements
* Completed education or professional experience in an IT-focused role.
* Expert-level Linux knowledge (preferably Debian/Ubuntu or their derivatives).
* Proficiency in scripting languages (e.g., Bash, Python).
* Familiarity with automation tools (e.g., Ansible).
* Experience with the Plesk hosting panel, particularly in conjunction with automation tools (e.g., CLI tools), is advantageous.
* Strong troubleshooting, documentation, and analytical skills.
* Systematic and analytical thinking paired with a solution-oriented and independent working style.
* Team-oriented, with a strong customer service and client-focused mindset.
* Excellent English language skills.
Company Culture
Anexia values its employees as part of a family. Our growth strategy emphasizes responsibility, respect, and collaboration. We prioritize employee well-being, offering numerous benefits, including flexible working hours, training opportunities, and a supportive work environment.