As a Business Process Manager, you will be responsible for the implementation and further development of global service processes within the Anton Paar Group. In this key role, you will optimize business processes and ensure an efficient, modern service concept. We look forward to strengthening our team with your expertise in technical service!
Job Description
* Analysis, optimization, and management of global service processes
* Ensuring lean, efficient, and market-oriented business processes
* Development of a standardized and structured process landscape for global service and the Anton Paar process landscape
* Planning and execution of process audits
* Close collaboration with the specialist department and interface to other business processes as well as IT services for the service sector
* Definition of training concepts for service processes
Qualifications
* Completed technical or scientific degree or equivalent education
* Several years of experience in technical service and field service (preferably in an international environment)
* Knowledge of process management is desirable
* Experience with common CRM systems (SAP knowledge is an advantage)
* Excellent communication skills in German and English
* Solution-oriented, independent, and structured working style
* Strong analytical thinking and assertiveness
* Willingness to travel
Additional Information
* A reliable and long-term workplace in our expanding and international high-tech company
* An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
* A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
* Individual training and onboarding
* Work Outside Office (occasion-related possibility to work outside the office)
* Professional and personal development
This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (gross per month, excluding overtime): € 5.500 to € 6.500.
We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site. Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.
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