Join Our Team and Shape the Future of Web Hosting
We are a highly motivated and qualified team of employees who are passionate about inspiring customers and working on technical solutions. We are looking for someone to enhance our web hosting platforms, supporting hundreds of thousands of domains.
About the Position
This is a full-time position that can be done remotely, with the option to visit one of our offices as often as you like. As an expert in Linux and web hosting, you will be responsible for:
* Operation, installation, configuration, and maintenance of web hosting systems based on Linux and Plesk for netcup and Anexia
* Implementation of improvements to optimize the customer experience
* Ensuring operational stability and quality
* Closely collaborating with colleagues and customers of netcup, indirectly impacting the services of tens of thousands of users
* Support in incidents: error analysis, resolution, and sustainable prevention
* Technical handling of incoming customer inquiries (focus on web hosting, primarily written communication)
Your Profile
To succeed in this role, you should have:
* Completed education or professional experience in a comparable IT-focused role
* Expert-level Linux knowledge (preferably Debian/Ubuntu or their derivatives)
* Proficiency in scripting languages (e.g., Bash, Python)
* Familiarity with automation tools (e.g., Ansible)
* Experience with the Plesk hosting panel, particularly in conjunction with automation tools (e.g., CLI tools), is a plus
* Strong troubleshooting, documentation, and analytical skills
* Systematic and analytical thinking paired with a solution-oriented and independent working style
* Team-oriented, with a strong customer service and client-focused mindset
* Excellent German and good English language skills
What We Offer
We offer our employees many benefits, including good transport connections, flexible working hours, further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, and more.
Our company has been part of the international Anexia Group since 2016 and serves over 75,000 business and residential customers worldwide. We provide web hosting, virtual and dedicated servers, and management services, and offer a large selection of Top Level Domains.
We have won several awards for our quality, including a 'Very good' rating from CHIP computer magazine. With over 400 employees and 6 office locations worldwide, we are part of the Anexia Group.