Job Responsibilities
* Takes operational ownership of IOS products, acting as a bridge between Customer, Business Line, and all OSQ functions.
* Serves as the main interface to customer and Business Line managers on operational topics.
* Coordinates internal task forces and projects related to operational topics.
* Oversees the coordination of major customer escalations.
* Manages the end of life (EOL) process for products.
* Handles product change management (PCN preparation & coordination).
* Defines and drives the product cost-down roadmap.
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