$73,000 – $75,000 per year + super + benefits
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary:
* Manage day-to-day operations and ensure the quality and standards of the hotel are met
* Assist guests arriving and departing the hotel through the check in and departure process
* Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
* Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
* Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
* Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
* Build and strengthen relationships with existing and new travellers to enable future bookings
* Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
* Experience with OPERA property management system or similar
* Relevant experience in a similar managerial role
* Working rights in Australia
* Enthusiastic to escalate your career
* Self-motivated, driven and energized in a fast-paced environment
* Armed with smart solutions and a can-do attitude
Benefits:
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Front Office Duty Manager?
* What's your expected annual base salary?
At Four Points by Sheraton Sydney, Darling Harbour, you have everything you need to travel the way you like. This self-rated 4.5 star hotel is located in the bustling Central Business District and overlooks the breathtaking Darling Harbour. Relax with our signature service and enjoy simple, comfortable accommodation for families, couples, friends or business travellers in the heart of Sydney.
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