FinXL IT are seeking multiple Senior Service Designers to join our team at a large financial services organisation. As a Service Designer, you will lead impactful design projects and work hands-on to create outputs, while shaping presentations and scoping projects.
About The Role:
* Produce high-quality, empathetic, and robust design outputs
* Lead research and discovery activities, including shaping 'how might we' statements, market scanning, and competitor analysis
* Facilitate workshops that are purposeful, engaging, and outcome-driven
* Conduct both qualitative and quantitative interviews, focusing on ethnographic research and behavioural analysis
* Plan, prepare, and facilitate end-to-end testing, presenting results clearly and effectively
* Develop and deliver comprehensive Customer Journeys, Concepts, Prototypes, Service Blueprints, and Customer Value Proposition Canvases
* Collaborate closely with other designers and stakeholders, ensuring alignment across teams and departments
About You:
* 5+ years of experience as a Service Designer in financial services, ideally in business lending or business banking
* Extensive experience in customer research and human-centred design processes, including applied research methods
* Proven ability to design, conduct, and guide customer research activities (focus groups, interviews, ethnography, etc.)
* Strong experience with digital tools such as Figjam, Miro, Dovetail, Maze or similar
* Exceptional communication skills, with the ability to influence and manage stakeholders at all levels
* Experience in creating engaging, insightful presentations and delivering outcomes that align with both customer and business needs
What's On Offer:
* Can be based in Sydney, Melbourne or Brisbane
* Hybrid work mode to get your best work done! (3 days in office and 2 days remote)
Why FinXL IT?
This is an exciting opportunity to make a meaningful impact within a forward-thinking organisation that places people at the centre of everything we do. You'll be part of a collaborative, innovative environment where your ideas and contributions will directly shape the future of banking.
Ready to take on the challenge?
If you're passionate about creating customer-first experiences and want to drive change in the financial services sector, we'd love to hear from you. Apply now!
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