Conferencing and Events Operations Assistant Manager
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.
The new Rydges Melbourne opened July 2023 with a complete refurbishment of all 370 rooms, suites and apartments, eleven events spaces, terrace overlooking Her Majesty's Theatre, interactive fitness centre and rooftop pool. The new Rydges Melbourne will offer unforgettable hospitality.
About the role
The new Rydges Melbourne is on the hunt for a Conferencing and Events Operations Assistant Manager just as sharp as its brand-new look.
Key Responsibilities:
1. Overall accountability for the people, product, service, and upkeep in day-to-day operations.
2. Assist the Conferencing Ops Manager and F&B Manager with staff recruitment, training, and rostering of Front of House staff in order to ensure service excellence.
3. Continually analyze and assess performance of the conferencing and events department against its stated objectives; formulate strategies and enact remedies as appropriate.
4. Assist Conferencing and Events Ops Manager with training and development of team members.
5. Help oversee the department's budget and overall financial management.
6. Support the implementation of safety and security protocols for the department.
Skills & experience:
1. A passion for the hospitality industry.
2. Previous proven managerial experience, preferably in a similar hotel restaurant environment.
3. Hands-on experience with training, coaching, motivating, and developing a large team.
4. Exceptional oral and written communication and presentation skills.
5. Organizational and time management skills.
6. Adaptable and able to perform in high-pressure service periods.
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Your application will include the following questions:
* Do you have experience preparing work rosters?
* How many years' experience do you have as an Events Operations Manager?
* How many years of recruitment experience do you have?
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* Do you hold a current Responsible Service of Alcohol (RSA) certificate?
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