About Us:
Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
Position Overview:
We are seeking Registered Nurses located in Austria with an active RN license (from Austria) to work for our premium International client in the medical field. This is a fully remote/work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.
Key Responsibilities:
1. Resolve customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
2. Serve as a telecare clinical contact for patients, clinical staff, and internal team members (i.e., within the employer's organization or the client's organization).
3. Address escalations from Level 1 technical services team members, acting as a backup for Technical Services Supervisors.
4. Adhere to all environmental, health, and safety SOPs, equipment policies, and procedures, including any department or organization specific requirements.
5. Serve as a liaison between customers, the employer's staff members, and client's staff members.
6. Identify and assist in implementing any changes necessary to manage the accuracy of information within online platform(s), troubleshooting trees, and any other reference or guide materials.
7. Seek enhancements to improve customer experience, equipment reliability, and treatment quality.
8. Complete scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
9. Receive unscheduled inbound calls from telecare patients and clinical collaborators.
10. Analyze and use data analysis tools.
11. Understand trends for treatments sourced from treatment platform and can decipher clinical root causes, user root causes, or product root causes for treatment deviations.
12. Share relevant call information with appropriate stakeholders and document call outcomes appropriately.
Training Program:
1. Eight weeks of paid training.
2. Training covers technical support and treatment analysis.
3. Training is fully remote/work-from-home.
Why Join Us?
1. Work from the comfort of your home.
2. Hourly rate during the training is 22 Euros.
3. Hourly rate after completion of the training is 22 Euros.
4. Opportunity to be part of a revolutionary and multicultural company.
5. Continuous professional development and support.
Application Process:
If you are a dedicated and compassionate Registered Nurse with a valid license from Austria, we encourage you to apply quickly. The training program begins soon, and we are eager to welcome you to our team.
Requirements:
1. You are currently living in Austria.
2. Active RN License (BSc or other diploma from a nursing program).
3. 2-4 years contact center or customer service experience (preferred, not required).
4. Experience with dialysis therapy (preferred, not required).
5. Excellent verbal and written communication skills in both German and English.
Internet and Hardware Requirements:
1. Internet: Broadband connection with Ethernet-based LAN, 50 Mb/s speed from local ISP.
2. Processor: Intel Core i5 or higher/AMD 5 or higher.
3. RAM: 16GB RAM.
4. Storage: 120GB SSD.
5. Headset: Wired USB.
6. Operating System: Windows 10 or higher.
Benefits:
1. Home-based working with a competitive salary.
2. Project-based opportunities.
3. Long-term cooperation agreement.
4. Career development.
5. Gamification program (make more money, get holiday paid hours).
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