Reporting to the Development Program Manager, this role will be required to work with the Applications team and other QRA stakeholders to:
* Identify and document business and functional requirements, workflows, system design specifications, service design documentation through a range of structured research and analysis techniques, including but not limited to, facilitated workshops, surveys, and stakeholder meetings.
* Elaborate business and software requirements including user stories and specifications required to support the delivery of the products or changing features.
* Participate in a multi-disciplinary professional team, undertake tasks and contribute to deliverables to support the specific scope and objectives of QRA projects.
* Review and analyse business process models as required using approved methods and tools and communicate to the stakeholders on how they align with the features being delivered by the teams.
* Research and prepare reports, briefing materials, training material and correspondence for internal key stakeholders.
* Assist in the development and delivery of training and information sessions to customers and other staff in relation to project activities and new solutions.
* Contribute to the analysis of Production Support requests.
* Provide regular updates to Development Program Manager and other team members on the status of activities including contributing and providing advice on how any challenging issues may be resolved.
* Actively participate as a member of the delivery teams including contributing at all agile ceremonies and divisional team meetings as required.
* Work within a team of technical professionals with the ability to effectively communicate with stakeholders across all levels of the organisation.
* Develop and maintain collaborative and productive relationships with internal and external stakeholders.
* Identify and report issues and risks.
* Undertake tasks as required, as a member of a cross-functional team, to support the regular delivery of new and changing functionality to the users. This includes but is not limited to documentation, training, and training material.
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