Location: Austria, Tyrol
Founded in 2015, Women‘s Best is an internationally successful start-up that sells high-quality sports nutrition and apparel and which has grown to be loved by 4m+ female fans and customers across 150 countries.
We sell across a number of sales channels, both 1st and 3rd party eCommerce, Retail, Wholesale and Marketplaces globally, with the UK, USA and EU being key markets for us to grow awareness and market share.
Women’s Best mission is to support women on their unique fitness journeys to become healthier and stronger, physically and mentally. By providing their needs including high quality nutritional products, activewear, educational content, and a welcoming and uplifting community.
We are a disrupter within the health and fitness industry and our vision is to not only be the go-to brand for female fitness, health and lifestyle but to continue to inspire and empower women around the globe to become the best version of themselves.
We are seeking a dedicated and enthusiastic Customer Care Executive fluent in both English and German to join our Innsbruck headquarters team. This is an exciting opportunity to become part of a dynamic, customer-focused team where your contributions will directly impact the customer experience.
CUSTOMER CARE EXECUTIVE (m/f/x)
Bilingual – English and German
full-time (40h/w)
JOB SUMMARY:
As a Customer Care Executive, you will be the first point of contact for our customers, providing exceptional service in both English and German. You will be responsible for addressing customer inquiries, resolving issues and ensuring a high level of customer satisfaction. Your role will involve written communication, and you will play a crucial role in maintaining positive relationships with our diverse customer base. You will also work closely with our supplier partners, particularly in the areas of carrier services and returns management.
KEY RESPONSIBILITIES:
1. Customer Support: Provide high-quality support to customers via email in both English and German.
2. Issue Resolution: Handle customer complaints, questions, and feedback, ensuring timely and accurate resolutions.
3. Order Management: Process orders, returns, and exchanges, and ensure proper documentation and communication.
4. Supplier Collaboration: Work closely with carrier and returns partners to ensure the efficient and timely processing of shipments, returns and resolving any issues that may arise.
5. Product Information: Provide detailed product information and guidance, ensuring customers make informed purchasing decisions.
6. Follow-Up: Follow up with customers as needed to ensure satisfaction and resolve any ongoing concerns.
7. Database Management: Maintain accurate and up-to-date customer records in the system.
8. Team Collaboration: Work closely with other departments (e.g., IT, Logistics) to ensure a seamless customer experience.
9. Feedback: Collect and report customer feedback and suggest improvements to enhance the customer experience.
KEY REQUIREMENTS:
1. Fluency in English and German (both written and spoken) is a must.
2. Previous experience in customer service or a similar role (preferably in a bilingual environment).
3. Excellent communication skills and the ability to articulate information clearly and effectively.
4. Strong problem-solving abilities and a customer-first mindset.
5. Ability to handle high-volume customer interactions while maintaining a calm and professional demeanour.
6. Proficient in using customer support software and tools (e.g., Zendesk)
7. Attention to detail and a strong organisational ability.
8. Positive attitude and a passion for delivering exceptional service.
9. Experience working with external supplier partners, particularly in logistics or returns management, is a plus.
Desirable Skills:
1. Knowledge of additional languages is a plus.
2. Experience with e-commerce platforms (e.g., Shopify).
3. Ability to work well under pressure and in a fast-paced environment.
4. A solution-focused approach.
5. Familiarity with the apparel/nutrition industry is a bonus.
6. Multitasking ability: Comfortable managing multiple tasks simultaneously and prioritising effectively in a busy environment.
7. Data analysis skills: Ability to interpret customer feedback or data to inform decision-making and improve customer care processes.
8. Adaptability: Capable of adjusting to new systems, processes, and customer needs with ease, maintaining a positive attitude.
GROSS SALARY:
For this position, depending on qualifications and work experience, the minimum gross annual salary for full-time starts at EUR 33.500. The willingness to overpayment is given, depending on your qualification and previous professional experience. Attractive bonus payments complete the salary package.
YOUR BENEFITS WITH US:
1. A unique success story
2. Excellent promotion prospects
3. Fantastic employee discounts across all our products
4. Flexible working hours
5. Modern working conditions in one of the newest office buildings
6. Bonus payments
7. Personal development
8. Working directly with the founders
9. An international dynamic team
10. Company owned gym
11. Unforgettable corporate events
12. Office canteen with freshly cooked meals
13. Free coffee & snacks
APPLY NOW.
We are looking for passionate individuals who are eager to contribute to creating an outstanding customer experience. If you are bilingual, enjoy problem-solving, and have a dedication to customer satisfaction, we would love to hear from you!
jobs@womensbest.com
*Please note that while we have created uniformity across the Group, work benefits may vary by office/ country. Applicants must be eligible to work in the specified location.
Women’s Best is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
#J-18808-Ljbffr