Innovative solutions on the pulse of time, a dynamic and progressive working environment, versatile opportunities this is the world of SKIDATA. Become part of our strong, international team now and shape the future of modern access systems with your ideas and know how. Globally leading access solutions are looking for a solution oriented IT Support Specialist Your tasks In this role, you''ll be at the heart of delivering top tier application and endpoint support, working hand in hand with second line support engineers to resolve challenges efficiently. Playing a crucial part in ensuring smooth IT operations across the EMEA region, you will collaborate with dynamic internal teams and external partners to drive seamless communication and deliver solutions with precision and speed, making a real impact on the success of our IT ecosystem. What You''ll Do * Ticket Management: Receive, manage, and resolve IT related tickets through ServiceNow, ensuring efficient resolution within defined SLAs. * First Line Support: Provide initial troubleshooting, identify issues, and resolve IT problems for applications, endpoints, and network related concerns. * Collaboration: Work closely with second line support engineers and external vendors (e.g., DELL, Canon, A1) to escalate complex issues and ensure resolution. * Application and Endpoint Support: Offer support for business critical applications and endpoint devices, ensuring they are operating optimally and are aligned with internal best practices. * Communication: Collaborate with both internal and external stakeholders, coordinating solutions for various IT challenges. * Knowledge Sharing: Contribute to improving the support environment by maintaining a knowledge base, sharing best practices, and collaborating with the global IT team within ASSA ABLOY Group IT. * Continuous Improvement: Work to improve overall support processes and share suggestions for enhancing the user experience, increasing the efficiency of IT services. Your profile * Completed education in Business Informatics or a similar technical field. * At least 3 years of experience in IT support or a related field. * Proficiency in Microsoft 365 applications, MS Azure, and experience with ServiceNow or similar ticketing systems. * Basic understanding of networking, (DHCP, TCP IP Knowledge, VPN) hardware, and endpoint management on Windows and MacOS. * Familiarity with Microsoft Teams for communication and collaboration. * Strong problem solving abilities with a systematic approach to troubleshooting IT issues. * Good communication and collaboration skills to work effectively with internal and external teams. * Ability to manage and prioritize multiple tasks in a fast paced environment. * An affinity for business processes, and experience working with business applications and support tools. * Proactive, with a hands on attitude toward problem solving. * Customer oriented and solution focused, always aiming for efficient service. * Fluent in Eng