Job Title: Global Product Support Engineer
Lam Research AG Villach CSBG Clean is seeking a Hardware/System Engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responsibilities:
* Responsible for customer betas including installation, qualification, milestones, technical requirements, training, and certification of local teams/customer.
* Provides support to engineering and service products both at the factory and in the field.
* Includes working in customer wafer fabrication sites/environments as required to fulfill the support function.
* Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups.
* Creates and updates documentation for field service engineers and customers.
* Support reported product issues by the field service engineers via problem reports.
* Participates and leads as required Knowledge Management activities to share learning worldwide in order to expedite solutions, reduce repeat issues, escalations, and improve cycle time closure.
* Provides support to customer/users where the product is highly technical or sophisticated in nature.
* Represents Lam by creating material and expertly presenting technical findings to the customer.
* Can take place at the factory or in the field depending on the need.
* Can include travel at short notice (24 hours).
Requirements:
* Technical education in electronics, mechatronics, engineering, or other applicable field of study.
* Minimum of 5 years of related experience in Electrical Engineering/Mechatronics.
* Completed exam of HTL in Electrical Engineering or other applicable field of study.
* Excellent presentation skills.
* Proficiency in English (oral and written). Any other language would be an asset.
* Willingness to travel ~25% worldwide is a requirement of this position.
Preferred Qualifications:
This position is subject to the Austrian Collective Bargaining Agreement (CBA) for employees in the Metal Technology Industry in occupation group E or F depending on education. A higher payment is negotiable depending on expertise, education, and skills. The monthly salary is paid 14 times per year.
Location:
Villach, Austria
The ideal candidate will have strong analytical and problem-solving skills, with the ability to communicate complex technical information effectively to both technical and non-technical stakeholders. Strong collaboration and team-building skills are essential for success in this role. We offer a competitive compensation package and comprehensive benefits, including health insurance, retirement savings plan, and paid time off.