Your role at Dynatrace
Your role:
* Recognize and solve problems as reported by customers related to our SaaS and Managed products.
* Interact with diverse customer technology ecosystems.
* Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
* Be exposed to an entire range of cutting-edge technologies.
* Work closely with our development and product management teams.
* Attend training for new product features and technologies.
* Exchange knowledge with other colleagues and suggest product improvements.
* Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
What will help you succeed
* Technical Degree (preferably in Computer Science) or relevant experience in IT.
* Professional work experience in software development, software testing, or in customer services.
* Ability to analyze code written in modern programming languages.
* Experience with various operating systems (Linux, Windows) and computer networks.
* Knowledge of cloud and host virtualization technologies.
* Strong analytical thinking with a structured approach to problem solving.
* Team player with proactive attitude.
* Excellent English skills, both oral and written.
* You will love this job if troubleshooting is your passion.
* You are fascinated by technical challenges, and you think creatively.
* You love to learn new technologies.
* You appreciate team spirit and enjoy an international environment.
Why you will love being a Dynatracer
* Dynatrace is a leader in unified observability and security.
* We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
* The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
* Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and Rewards
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.
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