Join us in our Graz office now!As a Junior IT Service Desk Agent you will be an on-site tech expert, providing first-line support and resolving user issues to ensure a smooth IT experience. Managing incidents, collaborate on solutions, and onboard users for new technologies.Your tasksProvide first-line technical support to on-site users, serving as the initial point of contact for all inquiriesRecord incidents accurately and promptly in the designated ITSM tool (e.g., ServiceNow)Investigate and diagnose reported incidents, researching potential solutionsAccurately categorize and prioritize incidents based on urgency and impactManage the incident lifecycle, ensuring timely updates, resolution, and closureEscalate complex or unresolved issues to the Team Leader or designated support teamAssist with user onboarding and training for new software or hardware implementations within the local officeCollaborate with the team or department to maintain an accurate inventory of IT equipment within the local officeBe aware of and report any security concerns related to IT equipment in the local officeStay updated on emerging technologies and best practices, and share knowledge with colleagues when appropriateMaintain a professional and helpful demeanour, providing excellent customer service to all users through clear and concise communicationYour profileCompleted training in the IT field (e.g. IT apprenticeship, HTL) or comparable qualifications+1 year of professional experience in IT support or a comparable positionGood understanding of computer systems, mobile devices, and other tech productsCustomer-oriented with excellent communication skillsMS Windows System Support experienceGood interpersonal communicationTeamwork skillsHigh willingness to learnHands-on mentalityProficiency in EnglishOur offerFlexible working hours, hybrid work model, and a healthy work-life balance cultureTraining budget to support your personal and professional growthDaily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQSubsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal useOn-site fitness room, MyClubs app points, along with fun sport- and company eventsA wide range of local employee discounts, offers, and healthcare benefitsWe are proud to offer a competitive base salary range of 35.000 - 40.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experienceAbout GreentubeGreentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.Greentube GmbHWiedner Hauptstraße 94, 1050 Wienwww.greentube.com
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