Victorian Operations Manager - Commercial Cleaning
Be part of a dynamic and growing operations team with a national facilities service provider in the community care and commercial sector
About us
ACW are a family-owned, national facility services company with over 30 years’ experience supporting businesses and delivering services in the corporate and community sectors with cleaning, maintenance, housekeeping, licensed trades and solar.
Our Operations Team provides cleaning and laundry services for our clients across a range of sectors and we're seeking a State Manager in Victoria to manage a team of operational staff and oversee business relationships in a range of portfolios to meet client expectations and deliver high quality cleaning services and an excellent customer experience for our clients.
The successful candidate will be responsible for leading a team of dedicated operational and sales personnel in delivering excellence for our customers, consumers, clients, and staff.
About the role
This is a full-time role based in Tullamarine, VIC. As the Victorian Operations Manager - Commercial, you will be responsible for overseeing the company's cleaning operations across Victoria, ensuring the efficient delivery of high-quality services to clients across all sectors serviced.
Your day to day
1. Responsible for measuring the performance of the operations team and analyze individual staff performance.
2. Measure, manage and monitor Operations team’s key performance indicators and requirements.
3. Encourage and build team leadership and staff morale.
4. Monitor contracts profit margins.
5. Ensure the training of staff in the safe performance of their assigned tasks.
6. Ensure the focus on customer satisfaction is maintained within the team.
7. Lead the team in determining the risks and opportunities that can affect conformity of products and service, and the ability to enhance customer satisfaction.
8. Build relationships with decision makers and influencers with existing and prospective clients.
9. Aid in client retention by maintaining relationships with existing clients through regular contact by phone, email or in person; leverage these relationships for new business referrals.
10. Organise and participate in fortnightly operations meetings and submit monthly reports to the National Operations Manager.
11. Ensure the provision of resources to meet the health and safety commitment.
12. Involvement in the development, promotion and implementation of health and safety policies and procedures.
13. Ensure the Quality, Health & Safety and Environment Management System works effectively.
14. Support staff in achieving the intended outcomes of the Integrated Management System.
To enjoy and succeed in this role, you will have:
1. Significant experience in managing cleaning operations, preferably in a large-scale commercial, aged care, or industrial setting.
2. Excellent people management and leadership skills, with the ability to motivate and develop a team.
3. Strong problem-solving and decision-making abilities.
4. Exceptional communication and customer service skills.
5. Familiarity with relevant health, safety and environmental regulations.
6. Ability to manage budgets and control costs effectively.
7. Proficiency in using relevant cleaning industry software and technology.
Mandatory requirements
1. COVID-19 vaccination, minimum of 2 doses and willing to take boosters as required.
2. Current Police Check or willing to undertake one.
3. Working With Children Check.
4. Driver’s License.
What we offer
ACW is a dynamic and growing company that values its employees. We offer competitive remuneration, opportunities for career development, and a range of benefits including health and wellbeing initiatives. Our collaborative work environment and commitment to excellence make us an employer of choice in the cleaning industry.
We encourage candidates from diverse backgrounds to apply.
Whilst all applications will be considered only those that are shortlisted will be contacted. Overseas applicants requesting sponsorship will not be considered, candidates who have Full-time working rights in Australia will only be considered.
Check out our website at thinkacw.com.au to learn more about our company.
Company car & Fuel
Apply now and join our team!
Your application will include the following questions:
1. Which of the following statements best describes your right to work in Australia?
2. How many years' experience do you have as an operations manager?
3. How many years of people management experience do you have?
4. Do you have a current Working With Children (WWC) Check?
5. Do you have a current Police Check (National Police Certificate) for employment?
6. Do you have commercial cleaning experience?
7. Which of the following statements best describes your Covid-19 vaccination status?
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