ResponsibilitiesConfigure and maintain the Event Management product to support the organization and execution of webinars, virtual trade shows, and physical event planning.Event Content Coordination: Ensure event content is consistent and seamlessly integrated with other digital marketing campaigns and platforms.Customer Experience Optimization: Analyze user feedback and system data to enhance the overall customer experience during webinars and trade shows.Pre-Event Planning Support: Provide technical and logistical support for pre-event planning, ensuring the platform aligns with the event’s goals.Promotional Campaign Integration: Collaborate with marketing teams to align event promotions with broader digital marketing strategies.System Troubleshooting and Issue Resolution: Identify and resolve technical issues within the Event Management product to ensure smooth event execution.Webinar and Virtual Trade Show Monitoring: Monitor live events for technical and content-related issues, providing real-time support to event organizers.User Training and Documentation: Develop and deliver training sessions and user guides to help teams effectively utilize the Event Management product.Cross-Platform Integration Support: Assist in the integration of the Event Management product with CRM, email marketing, and analytics tools to improve data flow and efficiency.Feedback Collection and System Improvement: Gather user feedback post-event to suggest improvements and drive updates to the platform.Event Reporting and Analytics: Generate and analyze reports on event performance, customer engagement, and system utilization to provide actionable insights.Compliance and Security Management: Ensure that the Event Management product complies with data privacy regulations and security standards during the execution of all events.RequirementsEducation: Bachelor’s degree in Engineering or related field.Experience: Minimum 5 years in application support (incident, problem, and change analysis); second-line support preferred.Communication Skills: Excellent verbal and written communication.Coordination Abilities: Strong coordination and teamwork skills.Supervision: Experience supervising junior specialists.Customer Focus: Highly customer-oriented mindset.Technical Adaptability: Ability to quickly learn new technologies and business processes.Database Knowledge: Proficiency in relational databases, especially Oracle.Technical Expertise: Strong skills in SQL, PL/SQL, MS SQL, Unix/Linux, and SharePoint.Familiarity with the Documentum platform for system services.Proven ability to plan and organize team workflows.Certifications: ITIL Foundation Certificate with Release Management process knowledge.Analytical Skills: Strong analytical and problem-solving abilities.Software Development: Understanding of the software building process.System Expertise: Experience with Windows Server, SQL Server, and IIS.Project Readiness: Willingness to work in both project-based and operational environments.Proficiency in at least one major IT technology.What we offerB2B Contract: Employment based on a B2B contract.Stable and Dynamic International Firm: Employment based on a B2B contract.Engaging Projects and Latest IT: Chance to participate in interesting projects and work with the latest information technologies.Competitive Rates: Attractive remuneration rates offered.Renowned International Projects: Involvement in the most prestigious international projects.Multisport and Private Medical Care: Access to Multisport benefits and private healthcare services.Nice to haveIndustry Experience: Prior experience in the pharmaceutical industry or working in an international company is a plus.Familiarity with cross-cultural or multinational team environments.Apply & join the teamDidn’t find anything for yourself? Send your CV to praca@seargin.com
#J-18808-Ljbffr