Job Title: IT Support Specialist
Location: Austria
Experience: 3-5 years
Position Summary:
We are seeking motivated and customer-focused L1 IT Support Specialists to join our dynamic team across Austria. The ideal candidate will serve as the first point of contact for technical issues, providing efficient resolutions while ensuring excellent customer satisfaction.
Responsibilities:
* Provide technical support for PCs, operating systems, printers, copiers, telephones, LAN, and WLAN networks.
* Act as the first point of contact for internal customers, addressing hardware, software, and IT concerns.
* Diagnose and resolve issues efficiently while maintaining a high level of customer satisfaction.
* Install and configure operating systems and applications through software distribution systems or manual installation.
* Use Active Directory and Intune/Azure to design, deploy, and implement group policies for Microsoft client systems.
* Troubleshoot technical issues related to Windows, network security, and system integrations.
* Handle Outlook and mailbox-related issues.
Qualifications:
* Strong knowledge of Windows operating systems and networking concepts (LAN, WLAN, TCP/IP).
* Proficiency with Active Directory, group policy management, and Intune/Azure for device and policy management.
* Familiarity with hardware troubleshooting for PCs, printers, and other peripherals.
* Excellent problem-solving skills and the ability to work under pressure.
* Strong communication and interpersonal skills to effectively support diverse teams.
* Ability to manage time efficiently while handling multiple tasks.
* Walk customers through installing applications and computer peripherals.
* Ask targeted questions to diagnose problems.
* Conduct remote troubleshooting.
Note: For this position, German language skills must be Native or Bilingual (Intermediate and Good level is not acceptable).
Salary Range: Up to 2600 Euro to 3000 Euro
If you are passionate about IT support and enjoy solving technical challenges, we want to hear from you!
How to Apply:
Direct apply here or please send your CV and cover letter to jobs@barytech.com with the subject line "L1 & L2 IT Support Application".
#J-18808-Ljbffr