Vollzeit Halo ITSM Solution Owner Elsbethen, Austria Apply now Do you want to play a leading role in our global switch to Halo ITSM? Are you focused on delivering a stunning & sustainable ITSM experience? Come help us put a "Halo" above the heads of our global colleagues. We are embarking on a once in a decade journey to change our ITSM solution. In this role, you will push the project to deliver an outstanding user experience and increase the efficiency of Red Bull IT''s operations, as well as strategic planning, stakeholder management, and continuous improvement to enhance efficiency and service delivery. We are seeking an experienced and dynamic ITSM Solution Owner to join our IT infrastructure team. In this role you will be accountable for the management and optimisation of our ITSM solution, defining its strategic direction, and ensuring that this direction aligns with our IT strategic direction. RESPONSIBILITIES Areas that play to your strengths All the responsibilities we''ll trust you with: SERVICE OWNER As the ITSM Solution Owner at Red Bull, you will lead the development of our ITSM Solution Strategy and Roadmap, ensuring alignment and clear communication across the organization. You will manage the configuration, maintenance, and support of our ITSM solution, continually enhancing its value through improved user experience, satisfaction, utility, and efficiency. Collaborating with our strategic partner, Halo Service Solutions, you will define capability improvements that benefit both Red Bull and their broader customer base. Staying abreast of industry trends and best practices, you will seek opportunities to enhance our IT solutions beyond ITSM, leveraging AI and data mining to make informed decisions and mitigate risks. Your passion for good governance will ensure our IT solutions remain performant and supportable for years to come. SOLUTION ARCHITECTURE You will translate business requirements into detailed technical specifications and functional designs. Staying abreast of industry developments and innovations, particularly in automation and AI, you''ll advocate for simplicity and collaborate with our operations partner to develop elegant, scalable, and long term solutions. Leveraging vendor frameworks, industry best practices, and insights from similar companies, you will recommend process adaptations to reduce complexity and enhance efficiency. PROJECT MANAGEMENT In this role you will lead ITSM related projects from inception to completion, ensuring timely delivery and adherence to budget. You will coordinate with internal teams and external vendors to meet project objectives, managing projects of moderate complexity. You will prepare standard project artefacts, including business cases and project reports, and are well versed in managing resistance to change. VENDOR MANAGEMENT You will manage relationships with ITSM solution vendors and service providers, coordinating with them for technical support, issue resolution, and soluti