Accelerate Your Potential in Life Sciences
Molecular Devices, a Danaher operating company, is seeking a Product Support Engineer – CellXpress.ai to join our team. This role will provide high-quality engineering support to meet Field Service and external customer needs on our CellXpress.ai Automated Cell Culture System.
The successful candidate will be a results-driven individual with passion for customer satisfaction and who is excited to be part of a new team. They will demonstrate excellent troubleshooting skills and translate their knowledge into effective service documentation including manuals, technical bulletins, work instructions and parts lists.
This position reports to the Senior Manager, Product Support Engineer and is part of the Product Support Team in the Service Organization located in Salzburg, Austria, and will be an on-site role.
Responsibilities:
* Generate Documentation and Training: Create documentation and conduct hardware and software training to enable support of the customized product by field service engineers and technical support.
* Provide Escalation Support: Provide direct escalation support to the Field Service Engineering and Technical Support teams for CellXpress and related products. Report and escalate to management as needed.
* Risk Management: Perform risk management to minimize CellXpress serviceability risks.
* Project Execution Support: Provide project execution support for CellXpress products to ensure they meet service requirements prior to shipment.
* Quality Improvement: Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke and Standard Work to achieve quality, delivery and cost targets and to continuously improve processes.
Requirements:
* Education: B.S. or higher in a Life Science discipline or in Engineering is required.
* Experience: 5+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment.
Travel and Physical Requirements:
* Ability to Travel: Ability to travel (up to 30%) to visit customers or provide technical training domestic and international.
* Lifting and Moving: Ability to lift, move or carry equipment up to 50 lbs.
Preferred Qualifications:
* Previous Experience: Previous experience in liquid handling instruments, incubators and robotics a plus.
* Leadership Skills: Demonstrated success in managing multiple activities/projects, priorities, or people in a fast-paced, high-growth, results-driven environment.
* Communication Skills: Excellent communication, interpersonal, analytical/problem-solving skills, and the ability to work with cross-functional teams.
* Adaptability: Ability to quickly learn and master new products and software applications desired.