BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
British American Tobacco Germany has an exciting opportunity for an IDT Analyst in Vienna
Join the DACH Tech Revolution!
Are you ready to step into a role where technology meets innovation and your ideas matter? We're on the hunt for IT Expert to join our DACH IDT team. This is your chance to develop your skills, lead valuable projects, and work with a team that's shaping the future. If you're curious, tech-savvy, and ready to roll up your sleeves, keep reading-you're in the right place.
Aufgaben
* Provide functional support for projects and products by ensuring business requirements are met, systems are optimized for operational efficiency and developing detailed process maps and workflows to visualize current and future state processes, identifying areas for improvement and streamlining operations.
* Design and implement change management plans and communication strategies to ensure smooth transitions during system or process changes.
* Support the development of end-user technology projects, including collaboration services, to improve employee productivity and user experience
* Train new employees on IT procedures and ensure compliance with established standards and best practices.
* Monitor and address any business-related issues that arise during project execution, providing timely solutions
* Keep track and support ITSM modules and service catalogs. Manage SLAs by defining, monitoring, and analyzing performance metrics.
Profil
* IT education background and familiar with BAT technology landscapes across the region.
* Deep understanding of IDT processes according to ITIL Framework (Request, Incident, Change, Asset, Vendor, )
* Time, workload, and stress management. Taking on responsibility and drive through to deliver outcome
* Solid experience and knowledge in documentation and planning tools and techniques
* Demonstrated knowledge and experience of working with M365 collaboration tools
* Experience with ServiceNow for process optimization and automation
* Familiar with project management fundamentals
* Proven experience in Marketing & Activation platforms, systems and projects
* Written and spoken English and German proficiency
Wir bieten
* We offer a competitive annual performance bonus (subject to eligibility)
* Our range of benefits includes transportations and meal support.
* Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
* You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
* We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.
Base gross annual salary of € 48.000,- with possibility of overpayment, depending on experience & qualification
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