Job Description
We are seeking a highly motivated and qualified individual to join our team as a support specialist for our netcup brand. As the first point of contact for IT questions and problems, you will be responsible for providing expert product consulting and resolving customer inquiries in a professional and timely manner.
Key Responsibilities
* Provide top-notch customer support and resolve technical issues efficiently.
* Offer expert product consulting to ensure customers get the most out of our services.
* Collaborate with cross-functional teams to drive process improvements and enhance customer experience.
Requirements
* Completed training or relevant professional experience in support.
* Familiarity with FTP, IMAP, POP3, SMTP, SSH, and other relevant technologies.
* Excellent communication and problem-solving skills, with the ability to work independently and autonomously.
* Strong commitment to customer satisfaction and service excellence.
What We Offer
As a valued member of our team, you can expect a range of benefits, including flexible working hours, opportunities for further training, a mentoring program, free parking, and more.