ModSquad has partnered with a global sports streaming service that offers a fun and engaging experience across hundreds of sports. We're looking for a talented, knowledgeable super-fan who understands the importance of moderation and the power of engagement.
Commitment:
5 -15 hours per week
Weekend availability
90 days
Language:
English/German
The day-to-day tasks of a ModSquad Associate Community Manager vary, but basic responsibilities may include:
* Brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based)
* Design and execute the weekly and quarterly content calendars and strategy plans
* Create and report KPIs, and build reports that showcase reason, trends, and opportunity
* Manage and respond to customers through forums and website tools
* Learn and explore new toolsets that improve workflow and client objectives
* Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
* Develop practices and improvements, or build upon and help improve current methods of operation
* Handle occasional community crises or troubleshoot escalations
A successful candidate needs to have confidence and strength in the following abilities:
* Be a proactive, self-starter and independent contributor with follow-through on all initiatives
* Have strong problem-solving, creative writing, and editorial skills
* Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
* Engage confidently with internal and external partners on video and voice calls
* Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, etc)
* Enjoy engaging and developing a broad range of people, communities, clients, and trends
* Be able to execute on community initiatives, measure results, and modify programs based on feedback
* Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
* Must have active experience (professional experience preferred) with Discord, forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, YouTube, etc. a bonus)
* Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
* The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
* Must be able to show empathy and situational awareness, as well as an ability to care for the community’s members' well-being without losing sight of the client goals and rules
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
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