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Multicultural Communities Council Gold Coast (MCCGC) is proud of our vibrant 40-year history. We are deeply committed to nurturing diversity and championing multicultural communities across the Gold Coast region.
Since our inception in 1983, we have embarked on a remarkable journey. We envision a community that embraces inclusivity, where every individual, their culture, life aspirations, and our diverse team are valued. As a not-for-profit organisation, and the peak body and partner for Gold Coast’s multicultural communities, our purpose is to collaborate with individuals of all ages and abilities, families, community organisations, local service providers, and businesses to nurture an environment that is inclusive and celebrates the diversity within our city.
Beneath MCCGC’s organisational umbrella, we proudly oversee two distinctive community-focused brands: MCCGC’s Community Programs team and CURA Aged Care Services. At MCCGC, our core philosophy revolves around compassion, kindness, and the celebration of cultural diversity. We deeply understand and honour the unique needs of the diverse community we support. Our dedicated team, proficient in a myriad of languages, is committed to providing personalised care and support that aligns perfectly with our client’s individual requirements. We are here to serve, ensuring our communities thrive, whilst embracing the vibrant tapestry of cultures that make Southeast Queensland and Northern New South Wales a truly special place.
About the role:
This position will be responsible for providing case management to refugee and eligible migrant clients who have lived in Australia for less than 5 years and building the participants' capacity to engage in mainstream services independently. The Case Manager will be required to maintain their caseload, assist in complex cases, provide mentoring to our Language Support Workers, and promote our SETS program to internal and external stakeholders.
This is an exciting opportunity to join MCCGC as we commence delivery of SETS as a newly directly funded provider for the Gold Coast community in partnership with Multicultural Australia.
What you will do:
1. Case management by completing holistic intake assessments, providing referrals to relevant stakeholders, and following up on client referral outcomes.
2. Working collaboratively with internal and external stakeholders to achieve results for clients through networking and sustaining partnerships.
3. Promotion and maintenance of systems for high-level client services and feedback.
4. Program and statistical reporting to funding bodies.
5. Maintenance of client casework data, ensuring data remains up-to-date and current, and case notes are completed and filed.
The successful candidate will have:
1. Minimum 3 years experience and tertiary qualifications in Human Services, Social Work, or relevant discipline.
2. Case Management experience with an understanding of client-centered, holistic practice framework.
3. Highly developed interpersonal and communication skills with the ability to manage complex situations.
4. Highly developed advocacy and negotiation skills.
5. Current Drivers Licence, First Aid, CPR, and Working with Children (Blue Card).
6. Current National Police Clearance or ability to obtain one.
Why work with us?
1. Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.).
2. Training & Development: Take advantage of regular opportunities for training to develop your skills and experience.
3. Career Progression: Get help with your career development goals. We support you along the journey and can help you with future qualifications.
4. Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of our teams were born outside of Australia and collectively we speak over 40 different languages.
5. Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life).
About Applying
If this sounds like you and you're interested in joining our team, click on the Apply Now button below and upload your Resume and Cover Letter telling us why you would love to work with us!
How do your skills match this job?
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years experience do you have in a similar role?
* Do you have a National Police Certificate or would you be willing to obtain one?
* Please list the Microsoft Office products you are experienced with.
* Do you have experience working in the non-profit sector?
* How much notice are you required to provide your current Employer?
* What is your expected annual salary?
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