The ZKW Group specialises in innovative premium lighting systems and electronics, making it a global partner to the automotive industry. The headquarters in Wieselburg is globally networked with all locations in the areas of development and production. Our primary goal is to manufacture high-tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems. Global Warranty Manager (m/f/d) TASKS: Warranty Management: Driving reduction in overall ZKW-wide warranty cost Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems Coordinating customer-specific warranty processing across multiple locations Developing and driving resolutions to complex claims Supporting sites in evaluating warranty agreements and negotiating with customers Contractual Involvement: Reviewing contract terms, focusing on warranty clauses Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases Assisting with reconciliations from RFQs and contract negotiations Participating in warranty-related contract discussions and ensuring cascaded reviews within the department Risk Management: Proactively addressing risks identified during ongoing warranty evaluations Initiating cross-location assessments and implementing measures for overarching warranty concerns Monitoring and Reporting: Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations Evaluating and visualizing warranty processing at a group level, broken down by location and customer Coordination, Collaboration and Communication: Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures Collaboration with ZKW functions including Technical, Legal, Sales and Insurance Audit Support: Supporting locations in audit preparations concerning warranty provisions QUALIFICATIONS: Driving reduction in overall ZKW-wide warranty cost Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems Coordinating customer-specific warranty processing across multiple locations Developing and driving resolutions to complex claims Supporting sites in evaluating warranty agreements and negotiating with customers WE OFFER: Reviewing contract terms, focusing on warranty clauses Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases Assisting with reconciliations from RFQs and contract negotiations Participating in warranty-related contract discussions and ensuring cascaded reviews within the department BEWERBEN SIE SICH JETZT UNTER ZKW.JOBS zkw-group.com/datapolicy ZKW Group GmbH Rottenhauser Straße 8 A-3250 Wieselburg 43 7416 505 0