Assistant Night Manager - The Langham Gold Coast
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The Langham, Gold Coast has an opportunity for a dedicated, service-focused and resourceful Assistant Night Manager to support our Hotel Operations overnight, as we position The Property as the leading luxury product in the market and beyond.
Key Responsibilities
As our Assistant Night Manager, you assume the responsibility for the security and operations of the Hotel overnight (Housekeeping, Food & Beverage, Front Office, and Engineering) ensuring optimum guest and colleague satisfaction during the night operations of the property.
As Assistant Night Manager, you are responsible for Hotel Operations in lieu of Senior Leadership and able to anticipate and resolve problems which impact on guest service, security and night audit operations.
You will support Front Office Operations through assisting with any Check-In and Check-Out, room allocations and moves, greeting all guests and supporting colleagues with guest issues while taking a visible management approach for the Front Office.
Qualifications & Skills
Our Assistant Night Manager will be a service professional with the ability to adapt to new situations quickly and build rapport across teams. To be successful in the role you will have been in the same or similar position at a luxury hotel and be motivated to succeed!
Other key attributes we are looking for include:
* Passion for service excellence and providing superior hospitality
* Excellent interpersonal and communication skills
* Good working knowledge of IT and Systems
* Tertiary Qualifications in Hotel/Hospitality/Business or similar
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
* Benchmarked and competitive remuneration
* Excellent Training Opportunities and Career Progression
* Complimentary Meals & Laundry
* 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
* A vast array of benefits and recognition incentives!
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