TASKS:
* Warranty Management:
o Driving reduction in overall ZKW-wide warranty cost
o Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
o Coordinating customer-specific warranty processing across multiple locations
o Developing and driving resolutions to complex claims
o Supporting sites in evaluating warranty agreements and negotiating with customers
* Contractual Involvement:
o Reviewing contract terms, focusing on warranty clauses
o Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
o Assisting with reconciliations from RFQs and contract negotiations
o Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
* Risk Management:
o Proactively addressing risks identified during ongoing warranty evaluations
o Initiating cross-location assessments and implementing measures for overarching warranty concerns
* Monitoring and Reporting:
o Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
o Evaluating and visualizing warranty processing at a group level, broken down by location and customer
* Coordination, Collaboration and Communication:
o Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
o Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
o Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
* Audit Support:
o Supporting locations in audit preparations concerning warranty provisions
QUALIFICATIONS:
* Technical educational background (e.g. Bachelor's or Master’s degree)
* Several years of professional experience in automotive quality management as well as within Warranty Management
* Comprehensive background in quality education and processes
* Extensive negotiation and communication skills as well as commercial know-how
* Proven leadership experience, with a track record of managing cross-functional teams
* Strong intercultural competence and ability to work across different locations and regions
WE OFFER:
* Various social benefits (including training and further education opportunities, home office, company health promotion, company restaurant, etc.)
* Gross monthly salary according to collective agreement from € 4,673.74, with appropriate professional experience significant overpayment possible
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