International IT Support Role
We are seeking a highly skilled and adaptable professional to join our dynamic team as an international IT support specialist. In this role, you will be responsible for providing technical support and troubleshooting for computer hardware, software, mobile devices, and other technological products.
Key Responsibilities:
* Offer technical support and troubleshooting for various technological products.
* Handle first and second-level technical support, including calls, tickets, and user interactions.
* Respond promptly to IT-related inquiries from end-users.
* Accurately document all user interactions in the 'Service Now' ticketing system.
* Develop, maintain, and utilize knowledge base articles.
* Conduct IT onboarding training sessions for new employees.
* Participate in initiatives aimed at continuous improvements.
Requirements:
* Language proficiency: Fluency in both German and English; additional languages are an asset.
* Minimum of 5 years of experience in a similar role.
* Strong analytical and problem-solving skills.
* Excellent communication and customer service abilities.
* High attention to detail, with the ability to manage multiple tasks and stakeholders.
* Ability to prioritize tasks and work independently in an organized manner.
* Collaborative team player with a supportive attitude.
* IT environments experience is beneficial (e.g., GxP).
* Candidates must provide a criminal record certificate that is not older than 3 months.
Benefits:
* Paid special leave for important life events.
* Edenred Card, usable at over 16,000 locations, including restaurants, hotels, and gas stations across Germany.
* 'Fishing for Friends' referral program, offering rewards for successful candidate recommendations.
* Complimentary refreshments available in the office.
* Gift vouchers for birthdays, weddings, newborn surprises, and milestone anniversaries.
* Continuous opportunities for professional development and career advancement.
* A friendly, inclusive, and international work environment.
* Competitive salary complemented by a wide range of benefits.
* Participation in company-sponsored events, fostering team spirit and camaraderie.