Customer Success Manager (m/f/d), Vienna
Client:
Podero
Location:
Vienna
Job Category:
Other
EU work permit required:
Yes
Job Reference:
46b27d306c58
Job Views:
2
Posted:
18.04.2025
Expiry Date:
02.06.2025
Job Description:
Energy suppliers face many challenges in their B2C business, including low margins, low differentiation of their electricity offers, emerging market players, unprofitable electricity trading, and limited IT resources.
Podero is a software platform for utilities that reduces the energy cost of flexible consumer devices like heat pumps, EVs and chargers, inverters, and home batteries by over 25%. Utilities roll out Podero using our white-label web app or integrating our API into their apps. Podero steers devices based on consumers’ PV production, fluctuating spot electricity prices, and the grid-stabilizing balancing energy markets. Podero enables utilities to trade the aggregate device power on the energy markets, ensuring a win-win situation for both utilities and consumers.
Customers of Podero include E.ON, TotalEnergies, oekostrom, KELAG, and more.
About the Job
We are looking for an ambitious Customer Success Manager to join our dynamic and young team. You will have the exciting opportunity to gain valuable experience in a start-up environment while contributing to reducing 4.4% of global CO₂ emissions.
Job Role Summary
As a Customer Success Manager, you will play a pivotal role in transforming successful pilots into thriving, long-term managed accounts. This involves identifying and executing tailored growth strategies for clients, automating customer support processes, and ensuring customer satisfaction and retention. You will collaborate closely with cross-functional teams to drive value for both the company and its customers.
Key Responsibilities
* Transitioning successful pilots into managed accounts: Work with clients post-pilot phase to establish long-term partnerships by identifying opportunities for growth and aligning solutions with their unique needs.
* Driving account amplification: Develop and execute tailored strategies that enhance customer outcomes, such as upselling, cross-selling, and expanding product adoption based on individual client profiles and market fit.
* Automating customer support processes: Streamline workflows to improve efficiency, reduce response times, and provide scalable support solutions that enhance the overall customer experience.
* Building strong client relationships: Act as the primary point of contact for your accounts, ensuring clear communication, trust-building, and proactive issue resolution.
* Monitoring account health metrics: Track key performance indicators (KPIs) such as retention rates, product usage, and customer satisfaction scores to identify areas for improvement and growth.
Desired Experience
* Proven experience (3+ years) in customer success, account management, or related roles.
* Demonstrated success in managing customer relationships and driving account growth.
* Experience with process automation tools or CRM platforms is a plus.
* Strong understanding of SaaS products or similar technology-driven industries.
Qualifications & Preferred Skills
* Bachelor’s degree in Business Administration, Marketing, or a related field.
* Excellent interpersonal and communication skills with the ability to build long-term relationships.
* Analytical mindset with experience in using data to drive decision-making.
* Proactive problem-solving skills and a customer-centric approach.
* Ability to work collaboratively across departments such as sales, product development, and marketing.
Mission-Driven Work: Help reduce 4.4% of global CO₂ emissions by contributing to the transition towards a more sustainable energy grid and strengthening Europe’s energy independence.
Young and dynamic environment: Flat hierarchies and a fun workplace—we’re a young team that gets along great!
Learning / Professional Growth: Join a fast-paced, early-stage startup with significant learning and career advancement opportunities. Access to a strong network, including investors and key stakeholders in the energy and tech industries.
Startup experience: Experience first hand how top companies create value from 0 to 1 while outpacing their competition and creating real-world value.
Employee stock options: Benefit from the company's growth next to a competitive salary.
Success-based compensation: Personal and company-based commission with the opportunity to influence your salary.
Work Flexibility: Remote or hybrid work options with the ability to work in our Vienna office. We’d love to have you on site in Vienna for the first 8-12 weeks of your employment.
25 Days of Annual Leave
Off-sites and travel budget: Regular Team Events and exciting off-site experiences all across Europe. Travel budgets for customer visits, conferences, and industry events.
Additional Perks: MacBook, plus any equipment (AirPods, etc.) you might need to get your work done as effectively as possible. Snacks, coffee, and fruit at the office.
About Us
Podero is a software platform for utilities that reduces the energy cost of flexible consumer devices like heat pumps, EVs and chargers, inverters, and home batteries by over 25%. Utilities roll out Podero using our white-label web app or integrating our API into their apps. Podero steers devices based on consumers’ PV production, fluctuating spot electricity prices, and the grid-stabilizing balancing energy markets.
Mission
Our vision is to accelerate towards a world of abundant clean energy. We are solving one of the most fundamental problems of the electricity grid caused by the rapid consumer adoption of Distributed Energy Resources and the simultaneous exponential growth of renewable power generation.
Our Culture
Podero is a group of relentless operators and driven domain experts who genuinely care about what they do. We value pragmatism, sharp focus, quick iterations, and connecting our daily tasks to our mission.
Podero is open to applications from all sections of society. We believe that you should be fit for the role, motivated, and experienced enough, regardless of ethnicity, belief or religion, family structure, sexual orientation or gender identity, or anything else that makes you, you.
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