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Store Operations Associate (f/m/d) Parndorf, Parndorf
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4a3615bf28e6
Job Views:
5
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
* Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive.
* Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
* Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts.
* Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The Alexander McQueen Store Operations Associate will work closely with the Store Manager and the Regional Operations Manager to ensure the store is operating efficiently and effectively while staying in line with Company policies and guidelines. The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, ensuring that the store is maintained to the highest level and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.
How will you contribute:
Retail Operations:
* Follow the company policies, procedures and guidelines and ensure the store’s compliance.
* Carry out regular in-store checks and audits to ensure store teams are following set policies and procedures.
* Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures.
* Support the setup of in-store events to ensure successful execution.
* Ensure the care and protection of the product according to company guidelines.
* Ensure that all activities relating to receipt, storage and movement of goods are managed responsibly and in line with company guidelines.
* Ensure that the Stock Room is efficiently organised to allow the store team to identify products, optimizing fetch time.
* Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline.
* Liaise with Loss Prevention and Security on store issues including shrinkage ensuring compliance with guidelines and documentation.
* Support the after-sales process and ensure store team and clients are updated.
* Ensure that staff uniforms are ordered and distributed in a timely manner.
* Ensure that Client Advisers are regularly trained and aware of Store organization and the importance of stock care.
Store Maintenance:
* Manage cleaning companies used for the store.
* Support the manager with the management of contractors in store.
* Act on store emergencies to ensure repairs and service are executed in a timely manner.
* Identify and escalate operational issues to Store Operations Manager or Store Manager as needed.
Stock & Inventory:
* Conduct inventory counts (cycle counts and physical inventory) and reconciliations across all categories in store.
* Maintain an accurate stock file through the correct monitoring of product movements (deliveries, transfers, consignments).
* Ensure all stock adjustments are processed in a timely manner in line with company guidelines.
* Regularly monitor consignments and follow up.
* Support the preparation for markdown and the transition after markdown period.
* Manage in-store damaged stock.
* Maintain an optimized stock room capacity.
* Manage the flow of OMNI orders ensuring required service levels.
* Achieve Operation KPI’s and support overall store performance.
* Maintain regular communication and collaboration with relevant functions.
Logistics & Supplies:
* Ensure the store is adequately stocked with all operating supplies.
* Coordinate suppliers and couriers to ensure efficient and cost-effective service.
Team Collaboration:
* Provide the highest level of professionalism in all behaviors including communication and teamwork.
* Work well within your team and actively support and assist your colleagues.
* Support the onboarding of new team members.
* Provide training and guidance to minimize stock loss and damages.
* Provide high-quality relevant feedback to the managers.
* Work with all internal and external stakeholders with a collaborative approach.
Key Requirements:
* Demonstrate the desired Alexander McQueen behaviors.
* Previous experience in retail operations.
* Highly organized with strong attention to detail.
* Motivated and able to work independently or as part of a team.
* Successful performance record in retail excellence.
* Ability to establish strong credibility with team members.
* Drive and desire to deliver outstanding results.
* Sound analytical and organizational skills.
* Fluent in English; other languages a plus.
Kering is committed to building a diverse workforce. We believe diversity in all its forms enriches the workplace. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.
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