We have an immediate opening in Vienna for a:
Sales Support Specialist
Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!
Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO, Hydro Flask, Osprey, Braun, PUR, Vicks, Honeywell, Hot Tools, Drybar, Curlsmith, and Revlon.
Together, we build innovative and useful products that elevate people's lives everywhere every day!
About the role
You will coordinate internal sales that support the EMEA business. Provide the required support to DACH customers and internal Sales teams to deliver best in market service to our customers and other stakeholders involved.
What you’ll do in the role
Sales and Account Coordination (in-and external)
1. Complete and send customer data forms including information needed to list products in customer assortment/database.
2. Prepare customer specific (FSDU) offers – NAM to check before sending to customer.
3. Solve customer price issues with NAM and/or customer.
4. Upload A-plus content from DAM on customer websites (other than TOP-10 EMEA customers centrally managed by digital team Bussigny).
5. Prepare customer reporting for internal use and/or customer specific presentations.
6. Ongoing updating of customer specific price lists and/or DE and AT general price lists.
7. Information sharing with customers and follow up on customer specific requests (thermometers packaging restate / legal / regulatory etc).
8. Follow up on customer orders and deliveries with OP/CC/NAM/customer.
9. Manage and control customer invoices related to post conditions in 2-pager / other customer invest.
10. Track and/or gain information about promotional activities (online/in-store/flyers).
11. Monthly customer sell-out data collection (Phonix/Noweda/MSD/Muller/Rossmann).
12. Provision calculations DE 3rd sales partners PSN/Hager/Medela.
13. Coordinate on-time customer print materials / catalogs, liaise with marketing and customers (Megro, Walz, Hager catalogs).
14. Check if content catalogs, online content, print etc is correct and up to date according to guidelines.
15. Support to organize quarterly Pharmacy field-sales meetings.
16. Coordination of annual contracts in triangle customer / NAM / Legal including adjustments if needed and signature process.
Sales Tools (Internal)
1. Document sales process and procedures.
2. Prepare and participate in monthly Demand Planning forecasts sessions.
3. Manage and control ongoing forecast + allocations in triangle DP, OP, CC, Sales.
4. Update and send customer 2-pagers to MDC.
5. Prepare and send PPRF to MDC.
6. Search for product related info e.g. COGS, master data, NPD line-plans etc.
7. Translate marketing presentations in German language and tailor to key account decks.
8. Search/download sell-sheets including content/sales information and adjust if needed.
9. POS Management / Quarterly budget management and control for participating customers.
10. Coordinate VAS details for supply chain / share required information with Operations team.
What will help you do the job well
Essential:
1. Bachelor’s degree or equivalent with 3 years of sales, commercial support and/or planning operations.
2. 3+ years active within commercial is a plus: FMCG, Consumer Electronics, Sports & Outdoor, Industry (Retail).
3. Extensive use of Excel and the rest of MS Office.
4. Commercial education with administrative and sales support experience in a multi-national company.
5. Fluent in English and German, oral and written.
6. Excitement about joining a midsize yet growing company with fast-growing brands!
About you
Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.
About us
Many of our products rank as #1 brand in their category - we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.
If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook,Instagram and Twitter.
Sound like a perfect fit?
If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!
If your application is selected, we will reach out to you ASAP for a first informal introductory call.
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