IT Process Consultant for Modern Workplace (f/m/x)
The Modern Workplace team is responsible for providing end-user-related infrastructure services and innovation for all business areas.
To strengthen our team, we are looking for a highly motivated, ambitious, and service-oriented team player, who feels comfortable working in a highly regulated banking environment.
#full-time
(38.5h / week)
#viennaoffice
(1190
#homeoffice
possible
Your mission at RBI
1. Supporting the governance processes on workplace services
2. Ensuring that our services are compliant with regulatory requirements
3. Providing services to our CEE units according to specified service levels
4. Controlling the proper use of Incident- & Problem-Management processes and tools
5. Escalation handling and reporting on management level
Your core competencies
6. Service management in an IT environment
7. Experience dealing with regulatory requirements preferred in the banking sector
8. Ability to handle outsourced services
9. Knowledge of IT service delivery and support processes
10. Project management capabilities and experience
11. Understanding of the ITIL framework
12. High level of initiative, persistence, flexibility and adaptability in a changing environment
13. Excellent communication and organizational skills
14. Superb command of English (German optional)
What's in it for you
15. Work Life Balance : flexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
16. Easy Moving : work permit support
17. Top-notch Equipment : modern tools & technologies
18. International Spirit : multi-cultural teams, English as company language, team building events
19. Learning & Agile Working : as part of our DNA & culture
20. Canteen : healthy, tasty, and heavily subsidized
21. Saving : with vouchers / discounts from our staffs' council (eg. supermarket)
22. Further Goodies : free public transport pass, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc.
23. Salary: the offered gross yearly salary starts at 60.000,- gross Euro (basis full-time) including overtime, depending on qualification and experience.)
At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. are essential components of our and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.
For questions regarding our application process, please feel free to take a look on our or check out our .
Follow us on our RBI Account on !