Technical Support Engineer 2nd and 3rd level (f/m/d) Apply smart Fast Facts * Support & Error Analysis (2nd & 3rd Level) no 1st level phone support * Location: Salzburg, Austria * Level: Junior or professional * Languages: English (B2, must have), German an advantage Error messages spark your curiosity instead of frustration? Then you''re in the right place! We help customers from various industries solve challenges with our zenon software platform. No 1st level phone support just in depth technical analysis in 2nd and 3rd level support. What matters here? Technical understanding, analytical thinking, and a solution oriented mindset. Apply smart The main tasks are * Technical support & customer consulting Ensuring the error free and efficient use of the zenon software platform * Error analysis & troubleshooting Independent analysis and solution of technical problems * Optimization & analysis Evaluation of customer projects with regard to stability and potential for improvement Your qualifications * Completed technical training in the IT sector (apprenticeship, HTL, university/university of applied sciences) * Professional experience in an IT related environment, knowledge of software, industrial and/or energy automation is an advantage * Analytical way of working, team spirit & strong communication skills * Languages: English (B2), German is a plus Apply smart This position is part of the Customer Services Team Customer Services consists of several teams which support our customers as they begin and efficiently expand projects using our zenon software platform. We offer help at any time and in a wide range of languages. We explore the limits of zenon, helping to constantly improve our solutions and their benefits. More information Interested? We are COPA DATA, a global independent software development company. We solve highly complex tasks as per our motto: There is always an easier way. zenon is our successful software platform, developed for automation and digitization projects as well as to implement sustainability goals in production companies. You''ve probably enjoyed food or drinks, have taken medication or a ride in a car that was produced with the help of zenon. Or maybe your electricity provider works with our software? It''s quite possible that we''ve already been connected, even if indirectly. Martin BinderDirektor HR Apply smart Benefits * Flexible worktimeEverything is possible. Stay fully flexible and balanced. Early riser or night owl? No matter. However, we firmly believe that collaborating is best done in person, especially when it comes to crucial solutions. * Company pension planBenefits for today and tomorrow. COPA DATA offers all employees a voluntary pension plan. It can be increased individually with your own, tax incentivised contributions. * HealthActive and healthy. In addition to the occupational health care provided by our c