Indirect Service Market Manager Role
The Indirect Service Market Manager plays a vital role in enhancing the partnership between INNIO Jenbacher and its distributors in indirect markets.
Main Responsibilities:
* Distributor Advocacy: Serve as the primary advocate and contact for distributors, ensuring their needs are addressed and aligned with INNIO Jenbacher's strategic direction.
* Contract and Business Management: Oversee contract management and ensure smooth business execution, upholding INNIO's entitlements and operational excellence.
* KPI-Driven Performance: Implement and manage a KPI-driven approach to enhance distributor performance and ensure continuous improvement.
* Communication and Information Flow: Facilitate effective communication and reporting between distributors and internal departments to ensure timely and accurate information exchange.
* Relationship Building: Develop and maintain strong, collaborative relationships with distributors to foster mutual growth and success.
* Proactive Issue Resolution: Address and resolve issues proactively, acting as an intermediary for escalations and ensuring compliance with processes.
* Channel Partner Guidance: Manage and guide channel partners, leveraging KPIs to drive performance and achieve business objectives.
Required Qualifications:
* Bachelor's / Master's Degree in Industrial Engineering, Economics or related area combined with strong technical affinity.
* Strong commercial background with strong working experience in a customer-facing role.
* Strong skills in customer interaction, negotiation, and issue resolution.
* Independent communicator and facilitator paired with great ability to build relationships with senior stakeholders.
* Ability to work collaboratively with cross-functional teams.
* Strong user of MS-Office and fluency in English, German or any other language is ideal.
* Occasional travel with max. 20% per year.
What We Offer:
* An innovative and international working environment.
* Home Office & flexible working time model (depending on position and role).
* Health We Care Program - including company sport activities.
* Moving cost support for new employees in accordance with policy.
* Good connections to public transport - station in direct proximity.
* Transportation cost support in accordance with policy.
* One of the best canteens in the area with healthy and various meals.
* Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities.