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Embracing Authenticity
We foster a collaborative environment where highly motivated and qualified employees share a passion for inspiring customers and driving technical innovation. This unique blend makes us stand out. If you're eager to advance your skills and shape the future of our services, join us.
Job Overview
This full-time position is available in Klagenfurt, Karlsruhe, or remotely.
If you prefer supporting customers over sales, this role may be perfect for you. You'll have the opportunity to work with an international team and contribute to delivering exceptional customer experiences.
Key Responsibilities
* You'll gain in-depth knowledge of our netcup services and products through comprehensive training.
* As the primary point of contact, you'll address IT inquiries and resolve issues from our customers.
* Your expertise will focus on netcup customer support and product consulting, excluding sales.
* You'll manage all incoming inquiries within the netcup support, handling both phone and ticket system communications.
* Full-time availability is required during a 1-month training phase, after which part-time arrangements are possible.
Requirements
* Completed education (apprenticeship, technical college, HTL, etc.) or relevant professional experience in support.
* Fundamental knowledge of FTP, IMAP, POP3, SMTP, SSH.
* Able to work independently and autonomously.
* Strong customer orientation and service mindset.
* Excellent communication skills and high levels of commitment and teamwork.
* Interest in ongoing professional development.
* Proficient written and spoken German, with good English language skills (additional languages are a plus).
What We Offer
Beyond a workplace, we provide numerous benefits (dependent on position and location): convenient transport links, flexible working hours, further training opportunities, mentoring programs, free parking, company-provided mobile phones and laptops, snacks and drinks, employee events, and a relaxed atmosphere.
Are you ready to take the next step?
We look forward to receiving your application.