Then you've come to the right place!
Do you want to solve technical challenges with analytical acumen?
Our client is an internationally active and highly successful software company. It is actively driving the digitalization of Austria as well as other countries and thus helps to be at the cutting edge of technology. We are looking for you to strengthen the team!
Your tasks
1. Central point of contact for customers for inquiries, faults and support issues in the entire service area of software solutions
2. Receiving problem reports via ticket systems, telephone or e-mail, recording relevant information, prioritizing and initiating appropriate solution steps
3. Independently carrying out error analyses and troubleshooting for complex support requests
4. Documenting the findings in a comprehensible form and forwarding relevant information to the software development department - with the aim of supporting the continuous improvement of the Fabasoft Cloud
Your profile
1. Completed IT training (e.g. HAK-IT, HTL, FH or university) and ideally relevant professional experience
2. Knowledge of object-oriented programming and working with client and server operating systems (Windows, macOS, iOS, Android, Linux) and network technologies (e.g. protocols, firewalls)
3. Strong communication skills and enjoy communicating professionally with customers and colleagues
4. High level of personal responsibility, flexibility and resilience as well as a structured, solution-oriented way of working
5. Very good written and spoken German and English skills, analytical thinking and strong team spirit
Our offer
1. A varied range of tasks in a modern company with the latest technologies
2. Flexible working hours and the option to work from home
3. Daily free breakfast as well as coffee, drinks, fruit and much more
4. Comprehensive sponsored training and development opportunities
5. A carefree work-family balance with high-quality childcare and summer care
6. Financial support for the climate ticket or other annual network cards
7. Central location and good public accessibility
Contact Sandra Gut on +43 664 103 99 34 or by e-mail. We will clarify the details. Then you can sit back and relax, you will receive non-binding, tailor-made suggestions for your career planning in leading companies in Austria.
Performas. We connect!
Discreet, competent and fast.
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