The ZKW Group specialises in innovative premium lighting systems and electronics, making it a global partner to the automotive industry. The headquarters in Wieselburg is globally networked with all locations in the areas of development and production. Our primary goal is to manufacture high tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems. Global Warranty Manager (m/f/d) TASKS: * Warranty Management: * Driving reduction in overall ZKW wide warranty cost * Determining and introducing pro active preventative warranty countermeasures into product, assembly processes and business systems * Coordinating customer specific warranty processing across multiple locations * Developing and driving resolutions to complex claims * Supporting sites in evaluating warranty agreements and negotiating with customers * Contractual Involvement: * Reviewing contract terms, focusing on warranty clauses * Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases * Assisting with reconciliations from RFQs and contract negotiations * Participating in warranty related contract discussions and ensuring cascaded reviews within the department * Risk Management: * Proactively addressing risks identified during ongoing warranty evaluations * Initiating cross location assessments and implementing measures for overarching warranty concerns * Monitoring and Reporting: * Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations * Evaluating and visualizing warranty processing at a group level, broken down by location and customer * Coordination, Collaboration and Communication: * Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations * Facilitating cross site information exchange on warranty related activities such as analyses, corrective actions, and measures * Collaboration with ZKW functions including Technical, Legal, Sales and Insurance * Audit Support: * Supporting locations in audit preparations concerning warranty provisions QUALIFICATIONS: * Driving reduction in overall ZKW wide warranty cost * Determining and introducing pro active preventative warranty countermeasures into product, assembly processes and business systems * Coordinating customer specific warranty processing across multiple locations * Developing and driving resolutions to complex claims * Supporting sites in evaluating warranty agreements and negotiating with customers WE OFFER: * Reviewing contract terms, focusing on warranty clauses * Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases * Assisting with reconciliations from RFQs and contract negotiations * Participating in warranty related contract discussions and ensuring cascaded reviews within the department